Inbound Customer Care Executive

1 week ago

Okhla Industrial Area Phasei Delhi Delhi, India Vedicura Full time

Position: Inbound Customer Care Executive
Location: South Delhi
Employment Type: Full-Time
Reports To: Operations Manager

About Us:
VEDICURA is a leading provider of Ayurvedic products, dedicated to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our commitment to customer satisfaction and quality service.

Position Overview:
Key Responsibilities:
1. Customer Interaction:

- Address customer inquiries, concerns, and complaints, providing accurate information and solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

2. Product Knowledge:

- Gain and maintain a thorough understanding of our products and services.
- Effectively communicate product features, benefits, and pricing to customers.
- Assist customers in selecting products that best meet their needs.

3. Sales and Upselling:

- Identify opportunities to sell additional products or services based on customer needs.
- Achieve and exceed sales targets and performance metrics.
- Offer promotional products and services, enhancing customer purchases.

4. Issue Resolution:

- Resolve customer complaints by determining the cause of the problem and selecting the best solution.
- Follow up to ensure resolution and customer satisfaction.
- Escalate unresolved issues to the appropriate team or supervisor.

5. Documentation and Reporting:

- Document all customer interactions, transactions, comments, and complaints in the customer management system.
- Prepare and submit reports on customer interactions and sales performance.
- Keep accurate records of customer inquiries, sales, and interactions.

6. Team Collaboration:

- Work closely with team members and other departments to ensure smooth operations and customer satisfaction.
- Share feedback and insights from customer interactions to improve products and services.

7. Continuous Improvement:

- Stay updated on product information, company policies, and industry trends.
- Participate in training sessions and workshops to enhance skills and knowledge.
- Provide feedback for process improvement and customer experience enhancement.

Qualifications:

- Education: High school diploma or equivalent; additional qualifications in customer service or a related field is a plus.
- Experience: Proven experience in customer service, call center, or sales role.
- Skills:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging customer situations with empathy and professionalism.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
- Sales-oriented mindset with the ability to upsell and cross-sell products.
- Personal Attributes:

- Self-motivated and target-driven.
- Ability to work independently and as part of a team.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Health insurance and retirement plans.
- Employee discounts on company products and services.
- Friendly and supportive work environment.

Application Process:
Vedicura is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 7810900289

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