Customer Care Executive

3 weeks ago

Delhi, India zaimboo Full time

**Job Title**: Customer Care Service Executive

**Company**: [zaimboo]

**Location**: [Netaji Subhash Place Delhi]

**Job Type**: Full-Time

Are you passionate about providing exceptional customer service and ensuring customer satisfaction? Join our team at [Your Company Name] as a Customer Care Service Executive and be the friendly face and voice of our organization. We are looking for dedicated individuals who can deliver outstanding support to our valued customers.

**Responsibilities**:

- **Product Knowledge**: Become an expert on our products or services to answer customer questions and concerns accurately. Stay up-to-date with any updates or changes to our offerings.
- **Problem Solving**: Identify customer issues, troubleshoot problems, and find practical solutions. Escalate complex issues to the appropriate department when necessary.
- **Communication**: Clearly and professionally communicate with customers, both in writing and verbally. Ensure customers feel heard and valued throughout their interactions with the company.
- **Record Keeping**: Maintain detailed records of customer interactions, feedback, and inquiries. Use this information to improve our services and products.
- **Complaint Resolution**: Handle customer complaints and conflicts with empathy and professionalism, seeking resolutions that leave customers satisfied.
- **Feedback and Improvement**: Contribute to the continuous improvement of our customer support processes by providing feedback and insights on customer needs and common issues.

**Qualifications**:

- Excellent communication skills, both written and verbal.
- Patience and empathy when dealing with customers.
- Problem-solving abilities and a customer-focused mindset.
- Strong multitasking skills to manage multiple customer inquiries.
- Ability to work effectively in a team and collaborate with other departments.
- Knowledge of customer service software and tools is a plus.
- Prior customer service experience is beneficial.

**Benefits**:

- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A supportive and inclusive work environment.
- The chance to make a positive impact on customer satisfaction and company reputation.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹9,800.00 - ₹12,500.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

**Speak with the employer**
+91 9781329781

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