Executive - Planning

6 months ago


Pune, India Capita Full time

Participates in ongoing production processing and performs basic operational tasks under direct supervision.

**Job title**:
Executive - Planning

The purpose of role is to ensure Genesys GAX is maintained for new starters into the business, change of departments, auditing of existing employees and daily refresh back to BAU set up prior to voice channels opening.

You will ensure excel spreadsheets are maintained and kept up to date, regularly auditing these to ensure accuracy of skilling across the o2 estate.

You will liase with the Telecoms team to ensure we have sufficient agent log in IDs across the Elland and Runcorn switch and highlight any risks should IDs reduce below recruitment levels.

**Location**:
Pune
,

India

**Time Type**:
Full time

**Contract Type**:
Permanent



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