Editorial Engagement Support Assistant

2 weeks ago

Pune Maharashtra, India Springer Nature Full time

**Datum**:12.06.2024

**Standort**: Pune, IN

**Unternehmen**:Springer Nature Group

**About Springer Nature Group**

Job Title: Editorial Engagement Support Assistant

Location: Pune

**About Springer Nature Group**

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.

**About the Brand**

Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.

**About the Role**

**Roles Responsibilities**

1. New Editorial Board Members (EBMs) experience: Supporting EBMs through the onboarding process so that they are fully-equipped to perform their roles. Responsibilities include:
Supporting the editor invitation process
Ensuring editorial board members have access to all relevant systems
Keeping EBM data accurate and up to date, in our databases and across the journal homepages
Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team to support frictionless access to all relevant systems
Supporting the improvement of our EBM database by serving as test users for new systems and workflows related to EBM data maintenance
Handling Editor payment requests

2. Customer Service: Processing requests from internal and external editors via the editor support inbox. Responsibilities include:
Owning all requests assigned to them by the Editor Support Coordinator, following through to completion
Troubleshooting systems and technical issues
Executing APC Token requests and updating relevant databases/systems

Key Relationships
Supporting the Editor and Reviewer Recruitment and Publishing teams with to ensure an excellent editor and reviewer onboarding process
Working closely with JEO /SNAPP support to solve editor access issues
Collaborating with customer service teams to ensure timely processing of all assigned tasks
Working with the Process & Content Management team to tackle database issues
Working closely with the OR support team to solve APC token issues
Collaborating with Publishers, particularly from Scientific Reports and the Editorial Engagement pilot journals

**Educational Qualification**:Should have overall work experience of 2 years with minimum of 15 months in the current team.
Master’s in any discipline of Life Sciences.

**Years of Experience**: 2 - 5 years

**Place of Work**: 1201/1301, Building No. 5 (R3), Gera Commerzone, Kharadi, Pune (Working in Hybrid Model)

**Essential**:
Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards
Well versed with publishing workflow/systems/processes
Experience of communication with external editors and internal stakeholders
Knowledge of EA/PRA role on SNAPP tool will be an added advantage

**Desired**:
Strong organizational skills, with attention to detail
Able to see tasks through to completion, working to (often competing) deadlines
Excellent interpersonal and communication skill
Actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team
Problem solving
A high level of computer literacy - understands common software (e.g. Microsoft Office suite) and gains new software skills quickly

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

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