Editorial Engagement Support Assistant

1 week ago

Pune, Maharashtra, India Springer Nature Group Full time

Job Title:
Editorial Engagement Support Assistant – 12 months (Fixed Term Contract)

Location:
Pune

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people.

For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit and follow @SpringerNature / @SpringerNatureGroup

About the Brand

Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group.

We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions.

With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible.

We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services

About the Role

Springer Nature works with thousands of external and internal academic editors to run our journals and collections.

These editors are a key driving force for strong submissions and journal growth, ensuring that rigorous and timely peer review of new manuscripts takes place.

To better support our Editors, Springer Nature is building and migrating to a new central Editor Data System to store the records about our Editors.

These will be used for publishing their records to our websites to meet Indexing Companies' requirements and transacting with or for each individual.

We want to ensure that our operational and analytics teams are all able to use and trust the central source.


The Editorial Engagement Support Assistant - Data Migration (12 Months Fixed term contract ) is responsible for providing an exceptional level of support to these editors, working across our entire portfolio of journals and collections.

Their accuracy and skill will be pivotal to the success of our Editor record migration.

With Project Management and Editorial Engagement guidance they will

  • Gain an operational understanding of management and peerreview systems currently used to store Editor records for different families of publications: JFlow, Core Media, PubServ, SNAPP, Editorial Manager, eJournal Press (eJP), Manuscript Central
  • Collaborate with the Publishing teams to tidy elements of their Editor records to meet compliance standards for Editor Board page listings
  • Work with the system development project team to check the useability of the new screens and workflow
  • Incrementally migrate Editor Listing records for each publication to the Editor Data System. Where records differ between sources, resolving queries by researching and agreeing what is correct with the Publishing Teams and the Editor themselves.
  • Enrich the migrated Editor Listing records by matching them with their equivalent Editor records in peer review, identity and other operational systems, to enable data linking between systems.
Roles Responsibilities

  • Rationalisation of Editor Data
  • Identifying and tidying elements of data about Editors on a publication to ensure it is accurate, as complete as possible and complies with our data standards

Responsibilities include:

  • Compiling elements of Enhanced Listings and Indexing Listings so each Editor on a publication has a single copy of their record in a single place
  • Working with the Publishing Teams and conducting research to establish the correct version where records differ
  • Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team
  • Working with Editorial Engagement and Journal Support to keep the journal Editor Listings accurate and up to date
  • Serving as test users for the new Editor Data System as we create and confirm new screens and workflows
  • Journal Board Page and Collection Editor Listing Migration to Editor Data System
  • Take ownership of the migration of a publications' data to the new Editor Data System, ensuring that each individual is migrated completely and accurately

Responsibilities include:

  • Comparing the Editor Listing record output taken from the live website, with the website itself to check everything is captured, adding missing and enhanced elements and amending to comply with data standards
  • Migrating Editor Listing elements to Editor Data System
  • Collaborating with Publishing Teams and Editorial Engagement to jointly agree that the records are correct, complete and compliant
  • Publishing Journal Board Page / Collection Listing Page and confirm records appear correctly on new website page
  • Editor record enrichment
  • For each publication's set of Editors, enrich them with the identifier of that individual Editor held in other operational systems (for example peerreview, contracts) to enable different data sets to become aligned

Responsibilities include:

  • Comparing the Editor Listing for that individual on that publication with the operational system's data set and reporting (for example Google Big Query)
  • Establishing and implementing corrections that need making where the records differ, liaising with Publishing Team
  • Capturing operational system identifier for that Editor in Editor Data System
  • Collaborating with Publishing teams
  • Collaborating with Editorial Engagement Team, Editor and Reviewer Recruitment teams
  • Collaborating with system development teams
  • Collaborating with data product teams relating to operational systems

Educational Qualification:
Educated to degree level or equivalent

Years of Experience: 6 months to 2.5 years

Place of Work: 1201/1301, Building No. 5 (R3), Gera Commerzone, Kharadi, Pune (Working in Hybrid Model)

Essential

  • Excellent interpersonal and communication skills
  • Relationship building/teamwork
  • Works cooperatively and flexibly, supporting and learning with other members of the team
  • A high level of computer literacy – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
  • Customer service experience; customer focused mindset
  • Experience with content management and journal (meta)databases
Desired

  • Experience of communication with external editors and internal stakeholders across time zones
  • Strong organisational skills, with attention to detail
  • Ownership and ability to see tasks through to completion, working to deadlines
  • Curiosity, questioning and problem solving
  • Understanding of data in its' context: workflow dependencies and crosssystem relationships
  • Recognize when the individual circumstances of the data does not fit the standard process and escalate for decision making
  • Ability to research accurately (e.g. to find out background information about an individual to propose if records in two systems that look similar might be the same person)
  • Comfortable with some ambiguity; happy to suggest process and system improvements
Please Note- Please submit the CV if interested to join us on 12 months Fixed term contract.

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