Editorial Engagement Support Assistant

1 week ago


Pune, Maharashtra, India Springer Nature Full time

Date:
Jan 22, 2024

Location:
Pune, IN

Company:
Springer Nature Group

About Springer Nature Group

New Editorial Board Members (EBMs) experience:
Supporting EBMs through the onboarding process so that they are fully-equipped to perform their roles

Responsibilities include:

  • Supporting the editor invitation process
  • Ensuring editorial board members have access to all relevant systems
  • Keeping EBM data accurate and up to date, in our databases and across the journal homepages
  • Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team to support frictionless access to all relevant systems
  • Handling Editor contracts
  • Handling Editor payment requests

Customer Service:
Processing requests from internal and external editors via the editor support inbox

Responsibilities include:

  • Owning all requests assigned to them, following through to completion
  • Troubleshooting systems and technical issues
  • Executing APC Token requests and updating relevant databases/systems


If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.



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