See more Collapse

Customer Service Team Member

4 weeks ago

Noida, India Smartmovess consultant zone Full time

**Job Profile**: Team Leader
**Location**: Noida Sector 59
**Salary**: Up-to 25k
**Experience **:Minimum 2 year
**Working Days**: 5 Days
**Job Type **:Full Time

**Job Summary**: For Customer Service Team Leader in the BPO (Business Process Outsourcing) industry involves managing and leading a team of customer service representatives to ensure the delivery of excellent customer support. Here are some key responsibilities and skills associated with this role

**Job Role & Responsibility**
- Encourage open communication and address any issues or concerns promptly.
- Recognize and reward high performers to boost morale.
- Communicate transparently with employees regarding compensation-related matters.
- Encourage professional development and training opportunities.
- Implement and maintain quality standards for customer interactions.
- Handle escalated customer issues and provide resolution.
- Generate and analyze performance reports.
- Provide necessary resources and support for task completion.
- Collaborate with senior management to understand and align with organizational goals.
- Create a positive inclusive workplace culture, encourage creativity and innovation in the workplace.
- Continuously evaluate progress and adjust strategies as needed.

**Requirements**:

- Stay informed about industry trends, technologies, and best practices in BPO operations.
- Team Leaders should be adept at solving problems, especially customer-related issues. The ability to think critically and make decisions under pressure is crucial.
- Team Leaders need to collaborate with other departments, work well within a team, and contribute to a positive work culture.
- Prior experience in a customer service role is essential. This helps in understanding the customer perspective, common issues, and effective problem-solving.

**Skills**
- Ability to inspire and motivate team members.
- Deep understanding of customer needs and expectations.
- Proactively address challenges and solve problems.
- Handle multiple responsibilities and deadlines.
- Foster a positive and collaborative team environment.

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 8376094289

We have other current jobs related to this field that you can find below

  • Customer Service Team Lead

    3 weeks ago

    Noida, India Tech Mahindra Full time

    JobDescriptionTo motivate, develop and mentor team members in a dynamically changing environmentEnsure adherence to the process deliverable (SLA's)Governance on daily shrinkage and attritionWork closely with all support function teams.Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.Perform regular audit...

  • Casual Team Member

    4 weeks ago

    Noida, India THE BLACK COFFEE CAFÉ Full time

    **Job Title: Café Assistant (Freshers Welcome)** As a Café Assistant, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of the café. This entry-level position is perfect for individuals new to the workforce or those seeking their first job in the hospitality industry. You will work closely with...

  • Customer Service Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time

    JobDescriptionTo motivate, develop and mentor team members in a dynamically changing environmentEnsure adherence to the process deliverable (SLA's)Governance on daily shrinkage and attritionWork closely with all support function teams.Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.Perform regular audit...

  • Customer Service Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time

    Job Description Motivate, develop and mentor team members in a dynamic environment. Ensure adherence to process deliverables (SLA's). Monitor daily shrinkage and attrition. Work closely with support function teams. Provide qualitative/constructive feedback to team members/SMEs. Perform regular audit checks on compliance requirements. Address...

  • Customer Service Team Lead

    1 month ago

    Noida, India Tech Mahindra Full time

    Job DescriptionTo motivate, develop and mentor team members in a dynamically changing environmentEnsure adherence to the process deliverable (SLA's)Governance on daily shrinkage and attritionWork closely with all support function teams.Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.Perform regular audit...

  • Customer Service Team Lead

    1 month ago

    Noida, India Tech Mahindra Full time

    Job DescriptionTo motivate, develop and mentor team members in a dynamically changing environmentEnsure adherence to the process deliverable (SLA's)Governance on daily shrinkage and attritionWork closely with all support function teams.Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.Perform regular audit...

  • Customer Service Team Lead

    4 weeks ago

    Noida, India Tech Mahindra Full time

    Job DescriptionTo motivate, develop and mentor team members in a dynamically changing environmentEnsure adherence to the process deliverable (SLA's)Governance on daily shrinkage and attritionWork closely with all support function teams.Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.Perform regular audit...

  • Customer Service Team Lead

    4 weeks ago

    Noida, India Tech Mahindra Full time

    Job DescriptionTo motivate, develop and mentor team members in a dynamically changing environmentEnsure adherence to the process deliverable (SLA's)Governance on daily shrinkage and attritionWork closely with all support function teams.Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.Perform regular audit...

  • Customer Service Team Lead

    4 weeks ago

    Noida, India Tech Mahindra Full time

    Job Description To motivate, develop and mentor team members in a dynamically changing environment Ensure adherence to the process deliverable (SLA's) Governance on daily shrinkage and attrition Work closely with all support function teams. Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs. Perform regular...

  • Casual Team Member

    2 weeks ago

    Noida, Uttar Pradesh, India THE BLACK COFFEE CAFÉ Full time

    Job Title: Café Assistant (Freshers Welcome)As a Café Assistant, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of the café. This entry-level position is perfect for individuals new to the workforce or those seeking their first job in the hospitality industry. You will work closely with experienced...

  • Team Member

    3 weeks ago

    Noida, India DUNKIN DONUTSJUBILANT FOODWORKS. Full time

    A Dunkin Donuts Crew Member is a job position responsible for executing various tasks requirements such as assisting customers, handling basic food preparation, and keeping the dining area clean. **Salary**: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Evening shift - Morning shift - Night shift -...

  • (Urgent) Customer Service Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time

    Job Description To motivate, develop and mentor team members in a dynamically changing environment Ensure adherence to the process deliverable (SLA's) Governance on daily shrinkage and attrition Work closely with all support function teams. Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs. Perform regular...

  • Team Member

    2 days ago

    Noida, India Hirezy HR Solutions Full time

    Performing basic food preparation tasks such as preparing waffles, garnishing it etc. Taking orders from the customers and providing them with the accurate information about the menu items. Preparing food items according to recipes shared by the store manager. Handling cash register and processing payments from customers. Cleaning the stores and...

  • Customer Service Team Lead

    1 week ago

    Noida, India Tech Mahindra Full time

    Job Description- To motivate, develop and mentor team members in a dynamically changing environment- Ensure adherence to the process deliverable (SLA's)- Governance on daily shrinkage and attrition- Work closely with all support function teams.- Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.- Perform...

  • Customer Care Executive

    3 weeks ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Service Representative

    4 weeks ago

    Noida, India Right Career Path Service Full time

    System Knowledge: Basic Excel & Word knowledge. - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Should be presentable, Well dressed, neat and good communication skills** - **Refer...

  • Customer Service

    2 months ago

    Noida, India iQor Full time

    Job Summary: We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer....

  • Customer Service

    4 weeks ago

    Noida, India iQor Full time

    Job Summary: We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer....

  • Customer Service

    2 weeks ago

    noida, India iQor Full time

    Job Summary: We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer....

  • Customer Support-executive

    3 weeks ago

    Noida, India Team Recruiters Full time

    **Position: Customer Support-Executive** **Location**:Noida **No. of Position:1** **Experience**: 1 years **Salary**: INR 2 - 3 LPA. **Qualification**:Graduate **Role & Responsibilities**: - Mail Communication with Customer - Management of Incoming returns till dispatch to customers - Re-conciliation of incoming Vs Claimed - Understanding of ERP for...