Associate Customer Service Rep
3 months ago
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- Team handling and coordinate between Internal and External teams.
- Forecast the challenging situations and work planning for the team.
- Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials
- Responsible for handling Toll Free services
- Support customers with product information, TAT, and other related communication
- Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
- Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
- Manage recruiting, training and performance management of customers service executives
- Coordinate and support the customer service team for annual merit increase process, setting up goals to align with organization goals through WD and various methods.
- Evaluate customer support system and prepare action plans to improve the customer service department
- Implement Quality Management System for Customer Care department
- Ensure all customer service activities support and strengthen the strategic objectives of overall organization
- Responsible for ensuring 24/7 customer call management
- Inventory management to customers
- All out source sample shipment management by coordinating & following up from receive to report.
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Customer Support Associate
1 month ago
Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full timeA **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...
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Associate Customer Service Rep
6 months ago
Chennai, Tamil Nadu, India Revvity Full timeHandling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials - Responsible for handling Toll Free services - Support customers with product information, TAT, and other related communication - Create MIS reports to support the management on service performance, Complain...
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Customer Support Associate
3 months ago
Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full timeA customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...
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Customer Service
3 months ago
Chetput, Chennai, Tamil Nadu, India Buckman Full time**Customer Service & Logistics Administrator** **Location**:Chennai, India **Required Language**:English **Employment Type**:Full-Time **Seniority Level: Associate** **Travel Mode**: Moderate **About Us**: Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment,...
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Rep I
6 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I with GCC Chennai **What You'll Bring**: - Experience as a highly efficient voice contact center agent in an inbound call center is preferable (Previous Chat experience - Advantageous), that will professionally manage all consumer’s interactions as rostered within required parameters...
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Rep I
6 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...
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Rep I, Chat
2 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I Chat Ops **What You'll Bring**: **Who We Are** At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the...
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Rep Ii
3 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: - Maintains a consistent high level of...
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Rep Ii, Business Operations
6 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Customer Support representative in Operations will provide support to external customers and businesses as they request access for various TransUnion products and solutions. This position works closely with the external customers & internal business units such as: project managers, sales...
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Rep I, Business Operations
6 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...
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Customer Service
2 months ago
Chennai, Tamil Nadu, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Chennai, India- Permanent- Full Time#R-00243268 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three...
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Customer Service
2 months ago
Chennai, Tamil Nadu, India NatWest Full timeJoin us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to you as the first point of contact to provide outstanding service to our customers - Joining our Reconciliation & Investigations team, you’ll be helping the bank to achieve its goals by dealing with all customer queries through to completion - Hone your...
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Customer Service
8 months ago
Chennai, Tamil Nadu, India NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...
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Associate - Customer Master Data Na
6 months ago
Coimbatore, Tamil Nadu, India Avantor Full timeThe Opportunity: Avantor is looking for an associate who can be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal customers. What we’re looking for Education: Minimum of a graduate Degree in any stream. Preferred Qualifications: -...
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Receptionist/customer Service Rep
4 weeks ago
Tambaram, Chennai, Tamil Nadu, India I Remote Digital Marketing Agency Full timeWe’re looking for an enthusiastic and dedicated **Female Telecaller** to join our office in Tambaram. If you have strong communication skills, a positive attitude, and a passion for customer service, we’d love to meet you! **Responsibilities**: - Make outbound calls to potential and existing clients. - Provide product/service information and answer...
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Membership and Credentialing Rep Ii
1 month ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: **Impact You'll Make**: - Maintains a...
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Account Maintenance Rep Ii
3 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: - Maintains a consistent high level of...
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Back Office Operations Rep I
6 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...
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Customer Service Associate
6 months ago
Ambattur, Chennai, Tamil Nadu, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Qualification - Graduation Language Proficiency - English, Hindi,Telugu, Tamil,Kannada Shifts - Rotational **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay...
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Customer Service Associate
6 months ago
Chennai, Tamil Nadu, India NIBS CAREER INFOCITY Full time**Job Title**: Associate Executive - Telesales **Experience**: 2-6 years (Sales and Finance Industry) **Location**: Guindy, Chennai **Summary**: Drive telesales activities, achieve sales targets in the Finance industry, and build client relationships through effective communication. **Responsibilities**: - Conducting outbound calls to potential clients...