International Customer Service Representative

2 weeks ago

Airoli Navi Mumbai Maharashtra, India Sutherland Global Services Full time

Dear Connections,
Greetings from Sutherland,

**|| Urgent Hiring for Ecommerce and Telecommunications Process ||**

** Sutherland is hiring for International Voice Process (customer service).
**Shift Timings**: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.
**Salary: 18000 to 30000**
**HSC or Graduate freshers can apply.
**1 year of international BPO experience can also apply.
**Immediate Joiners can apply
**Need experience in International Bpo of minimum 1 year on paper**
**Location**: Airoli

** Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist

** **Why Sutherland?**
Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience.
Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives.
Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.

**The Role**:
As a Customer Support Specialist, you'll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.

**Be a Communication Master**:
Utilize your excellent English communication skills to effectively interact with customers over various channels.
Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.
Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.

**Who You Are**:
A passionate and articulate individual with a genuine desire to help others.
You thrive in a fast-paced environment and possess excellent problem-solving skills.
Strong computer literacy and basic Microsoft Office/Excel proficiency will be great.
A team player who enjoys collaborating with colleagues to achieve shared goals.

**Bonus Points**:
Experience with customer service or technical support in voice will be an added advantage.
Ability to work independently and demonstrate a strong work ethic and manage performance KPI’s.

**Benefits Package**:
Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments).
Comprehensive medical insurance + Accident insurance.

**Location**:
Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers - Panvel, Kalyan and Dadar station.

**Address**:
5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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