Customer Service Representative
6 months ago
Job Description for International Voice Process:
Position: Customer Service Representative - International Voice Process
Location: [Specify location]
Company Overview:
[Provide a brief overview of the company, its values, and mission.]
**Responsibilities**:
- Handle inbound and outbound calls in a professional and courteous manner.
- Provide excellent customer service by understanding customer needs and resolving issues efficiently.
- Maintain a high level of product and service knowledge to effectively communicate with customers.
- Follow communication scripts and guidelines to ensure consistency and quality in customer interactions.
- Collect and document customer information accurately in the system.
- Identify and escalate priority issues to the appropriate channels.
- Achieve and maintain performance targets, such as call quality, first-call resolution, and customer satisfaction.
- Collaborate with team members and other departments to resolve customer inquiries and issues.
- Stay updated on product knowledge and industry trends to better assist customers.
- Adhere to company policies and procedures, including privacy and security guidelines.
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- need one years of experience into international voice process
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Ability to Commute:
- Hinjawadi, Pune, Maharashtra (required)
Ability to Relocate:
- Hinjawadi, Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7026417561
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