Intune
2 months ago
EUC Backfill Role: EUC Endpoint Specialist
- Roles - “EUC Endpoint Specialist”
Requirement for Cloud and Infrastructure roles in IT OPS
Provision EUC Endpoint Specialist with the following responsibilities:
- 1. Conducting regular Service Review meetings with your line manager to ensure support and service is reviewed.
2. Service Level Management to customers and suppliers and report against performance.
3. Developing and managing Continual Service Improvement Plans
4. Resolve escalated service issues, to ensure mínimal impact and risk to the customer's solutions.
5. Work with the EUC Operations Manager on creating a department wide roadmap & strategy
6. Work with other IT Operations leaders to build and maintain the service catalogue
7. Contributing to the design and management of IT Infrastructure Projects
8. Attend regular change and incident review meetings and represent the EUC Team and the wider interests of the AA
9. Maintain our corporate standards including infosec policies or those that are related to EUC or the wider business.
- 12. Create and maintain SCCM deployment packages for software distribution and updates.
- 13. Monitor and troubleshoot Intune and SCCM infrastructure to ensure optimal performance and reliability.
- 14. Collaborate with cross-functional teams to design and implement solutions to meet business requirements.
- 15. Stay current with industry trends and best practices related to Intune and SCCM administration.
- Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 5 years of experience administering Intune and SCCM in an enterprise environment.
- In-depth knowledge of Intune and SCCM architecture, configuration, and administration.
- Strong understanding of modern device management principles, including Mobile Device Management (MDM) and Mobile Application Management (MAM).
- Experience with Windows operating systems and Active Directory.
- Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
- Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Endpoint Manager Administrator Associate are a plus.
**Primary Location**: India
**Job Posting**: Apr 16, 2024
**Experience Required (In Years)**:Minimum**-** 5 **Maximum**-** 7
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