Asociate - Export Quotes

6 months ago

Coimbatore Tamil Nadu, India Avantor Full time

The Opportunity:

Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.

Avantor is looking for an associate who can work under limited supervision and can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Handle complex issues.
- What we’re looking for- Education: BS/BA Degree in Chemistry or allied science discipline or equivalent experience preferred.- Experience: Customer Service experience preferred.- Preferred Qualifications:- Detail oriented; strong analytical and problem-solving skills.
- Ability to learn quickly in a fast-paced environment.
- Must work collaboratively with other internal customers.
- Able to quickly respond to common inquiries or complaints from customers.
- Time management skills.
- Tolerance for ambiguity.
- Excellent listening skills.
- Excellent written and verbal communication skills.
- Excellent presentation skills.
- Excellent phone manners; must be professional and have the ability to resolve conflict with composure.
- Strong sense of urgency, initiative, and drive.
- Strong organization and prioritization skills.
- Strong competency in Microsoft Office, specifically PowerPoint, Word and Excel.
- Excellent computer skills; ability to learn new systems quickly and maneuver the internet and internal intranet sites with ease.- How you will thrive and create an impact-
- Communicates daily with external customers, manufacturing sites, sales representatives, marketing and other key internal customers and suppliers.
- Serves as the primary contact for any service-related inquiry.
- Understands business goals and customer segmentation.
- Keeps all functions informed of customer needs.
- Fields incoming customer phone calls and inquiries.
- Visits customer sites as needed on occasion.
- Drives revenue for 2 to 4 assigned territories in partnership with outside sales through expediting urgent orders and sales lead generation.
- Coordinates customer order requirements, expedites orders as appropriate, addresses inquiries regarding products and services including pricing, product availability, returned goods, complaints, order cancellations, etc.
- Proactively manages lot reserves.
- Determines when customer issues need to be escalated and follows through on resolving issues.
- Participates on and/or leads cross-functional teams to drive departmental improvements.
- Manages consignment warehouse functions including system receipt, inventory reconciliation and billing.
- Provides training for new employees.
- Works with a variety of business systems including SAP.
- Understands and can easily reference over 10,000 product listings and over 5,000 active customers in a variety of business areas.
- Actively participates in department team activities and contributes to developing and achieving team goals (lot reserves, return goods, call abandoned rate, and other team goals).
- Performs other duties as assigned with or without accommodation.Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

3rd party non-solicitation policy:

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