Service Executive

2 months ago

Kolkata, India Matrimony.com Full time

TelemarketingEast Zone
Required Experience
- 1 - 3 Years
- Posted On
- 20 Aug 2023
Basic Section- New Job TitleNo. Of Openings- 1- BAND- Band 1- Grade- Level 1- Designation- Service Executive- Campus/Non CampusEmployment TypeRequisition Type- Replacement- Employee CategoryTAT- 45- Closing Date- 30 Sep 2023- Organisational- Company- Matrimony.Com- Business Unit- MM-Bharat Matrimony- Department- Telemarketing- Sub Department- FOE RI- Country- India- Region- East Zone- State- West Bengal- City- Kolkata- Working Location- Sector-V Saltlake- IndustryFunctional AreaRoleSkillsSkill

SALES

SERVICE AVAILABILITY

TELE CALLING

TELESALES

Minimum Qualification

GRADUATION
- Job DescriptionThe Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

Address all the issues / grievances of customers and provide the right customer experience.

Capture the insights from customer interactions and share it with the internal team.

Strictly adhere to the process requirements

Skill and Competencies required:
Functional

Business Knowledge Process Knowledge

Product Knowledge

Customer Orientation

Language skills English / Regional language

Telemarketing / Selling Skills

Basic computer skills MS Excel, Word

Behavioral

Values Integrity / Honesty / Respect

Communication Oral & Written skills / Listening

Executive Presence

Business / Telephone Etiquette

Influencing Skills

Empathy

Self-driven / Initiative

Ability to manage stress

Willingness to learn

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