Partner Advocate
6 months ago
Do you love to solve puzzles?
As a Partner Advocate you will collaborate directly with our partners when they require assistance or service. You will work closely with our Sales Account Management, Integration Consultant, Launch management and Product teams to investigate and resolve technical issues and fulfill business-critical service requests.
The Partner Advocate role reports to the regional Support team lead inside Private Label Solutions Partner Connect organization and represents the "voice" of our partners. A real passion for the travel industry, a hunger for technology and technology expertise combined with superb interpersonal skills and an eye for business are critical to a Partner Advocate success.
**Responsibilities**:
- Effectively analyse and resolve partner-raised support cases using our incident management tool, Zendesk
- Fulfil service requests raised by internal and external parties
- Provide functional or technical assistance and guidance where required
- Effectively communicate and collaborate with various areas and levels of the organisation
- Provide detailed explanation on case specifics when calling out issues that require planning and resolution by the Expedia product team
- Author knowledge base comments and articles when the opportunity arises
- Identify and remediate opportunities for process improvement
- Call-out new information to your fellow Partner Advocates on a consistent basis Monitor availability of Expedia products to maintain a consistent awareness of current performance
**Competencies**:
- Problem Solving/Judgment
- Customer Focus
- Using tools & resources for troubleshooting Organizational Effectiveness
**Experience and Qualification**:
- Proficient with APIs and SQL as related to other programming languages
- Ability to deliver high quality and workable solutions for technical issues
- Ability to communicate technical specifications and investigations without supervision
- Ability to creatively solve challenging technology/ business problems
- Excellent oral/written communication skills
- Be able to manage multiple tasks and projects simultaneously, prioritize time effectively, and thrive in a dynamic and complex environment
- General familiarity with web-based and mobile based product development and a general understanding of typical technology architecture for high-volume web sites
**Work Experience and Education Guidelines**:
- Bachelor's degree preferred (Science Degree in Computer Science or related field)
- Experience of solving highly complex technical support issues Experience of using incident management tools to resolve cases
**Preferred Experience**:
- Online travel sector
- Technical consultation
- Call centre / customer contact centre
- Experience specifically using Zendesk incident management tool
**About Expedia Group**
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
-
Customer Partner
5 days ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Brand Services Partner
6 months ago
Gurugram, Haryana, India Arc Full time**Company Description** About Publicis Groupe Publicis Groupe, founded in 1926, is the world’s third largest communications group. Known for its world-renowned creativity, best in class technology, digital and consulting expertise. Present in over 100 countries, Publicis Groupe employs around 83,000 professionals. In India, the Groupe has presence across 9...
-
Executive Assistant- Administration
1 month ago
Gurugram, Haryana, India Forvis Mazars Full timeLocation - Gurugram Responsibilities - Creating strategic business opportunities - Working closely with the partner, operations, and branding team - Making presentations in PowerPoint for reviews and meetings. - Handling all excel work correspondence through letter/E-mail drafting letters.. - Coordination, travel arrangements, scheduling for internal &...
-
Executive Assistant- Administration
8 months ago
Gurugram, Haryana, India Mazars Full timeAbout this position Location - Gurugram Responsibilities - Creating strategic business opportunities Working closely with the partner, operations, and branding team Making presentations in PowerPoint for reviews and meetings. Handling all excel work correspondence through letter/E-mail drafting letters.. Coordination, travel arrangements, scheduling for...
-
Account Executive
4 weeks ago
Gurugram, Haryana, India Microsoft Full timeMicrosoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, del Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption)....
-
Account Executive
1 week ago
Gurugram, Haryana, India Microsoft Full timeIn the Small and Medium Corporate (SMC), we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), is on pace to be Microsoft's next $100 billion-dollar business - this...
-
Sales Executive Ii
4 days ago
Gurugram, Haryana, India Rackspace Full time**Cloud Sales -**Level II - Night Shift - IN Should have experience in supporting US- Region **Job Profile Summary**: **Career Level Summary** - Career-developing seller. - Possesses a working understanding of company products/services and utilizes sales techniques effectively. - Completes moderately complex sales with mínimal supervision. - Requires...
-
Associate Social Media
2 months ago
Gurugram, Haryana, India Orange Mantra Full time**Key Responsibilities**: - Develop, implement, and manage social media strategies to align with business goals and enhance brand awareness. - Create, edit, publish, and share engaging content (e.g., original text, images, videos, and news) on platforms like Facebook, Instagram, Twitter, LinkedIn, YouTube, and more. - Collaborate with graphic designers and...
-
Principal Architect, It
2 months ago
Gurugram, Haryana, India Boston Scientific Corporation Full time**Work mode**:Hybrid**Onsite Location(s)**:Gurgaon, HR, IN**Additional Locations**: India-Haryana, Gurgaon**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
-
Human Resources Business Partner Manager
3 weeks ago
Gurugram, India Coding Ninjas Full timeA little bit about usFounded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Human Resources Business Partner Manager
3 weeks ago
Gurugram, India Coding Ninjas Full timeA little bit about usFounded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Human Resources Business Partner Manager
3 weeks ago
Gurugram, India Coding Ninjas Full timeA little bit about us Founded in 2016, Coding Ninjas is one of the largest online coding EdTech companies in India. Imparting knowledge is of utmost importance to us and it is our mission to bridge the skill gap between colleges and industry. We teach 50,000+ students annually through our online platform with an aim to help college students and working...
-
Dean of School of Journalism and Mass Communication
6 months ago
Gurugram, Haryana, India K.R. Mangalam University Full time**Job Type**:Full Time**Required Experience**:1-12 Years**Job Location**:Gurugram**Position** - Dean **Department** - Journalism and Mass Communication **Summary**: The Dean of the School of Journalism and Mass Communication will be responsible for providing visionary leadership, strategic direction, and administrative oversight to advance the school’s...
-
Account Executive
6 months ago
Gurugram, Haryana, India Microsoft Full timeIn the Small and Medium Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales...
-
Agm - Public Sector Sales
1 month ago
Gurugram, Haryana, India STL - Sterlite Technologies Limited Full time**Role description**: Role Purpose: Supports the requirements of Key Accounts for Sterlite. Provides end to end support to KAM Key Accountabilities: B.Tech/MBA with 0-5 years of experience in private sector B2B sales for the product / service / software business Preferred Experience and Qualification: Responsible for data collection/analysis and reporting...
-
Officer - Relationship Associate - Citi Commercial
6 months ago
Gurugram, Haryana, India Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and...
-
Digital Account Executive
2 weeks ago
Gurugram, Haryana, India Microsoft Full timeIn the Small and Medium Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales...
-
Ccb - Relationship Associate - Global Digital
6 months ago
Gurugram, Haryana, India Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and...
-
Field Product Marketing
4 months ago
Gurugram, Haryana, India Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Operations Associate
6 months ago
Gurugram, Haryana, India Integral Ad Science Full timeIAS is looking for a Customer Success Associate to join our team in Gurugram. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients across the globe. The...