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Customer Support Associate

1 month ago

Madgaon, India The Technology Maker Full time

**Females preferred ONLY**
**SHIFT BASED**
**PICKUP AND DROP FACILITY AVAILABLE UPTO 10 KM**
**COMPANY ACCOMMODATION AVAILABLE FOR GOANS AND NON GOANS**

Customer support, also known as customer service, refers to the assistance and help provided by a business or organization to its customers before, during, and after a purchase or transaction. The goal of customer support is to ensure customer satisfaction, address inquiries, resolve issues, and build positive relationships between the customer and the company.

Effective customer support involves a range of activities and channels to interact with customers, including:

- **I**_nquiries and Information:_
- _Order Assistance: Technical Support:_
- _Complaint Resolution:_
- _Feedback Collection:_
- _Live Chat and Messaging:_
- _Phone Support:_
- _Social Media Support:_
- _Self-Service Resources:_
- _Training and Onboarding:_
- _Communication Skills: Empathy:_
- _Problem-Solving Abilities:_
- _Product Knowledge:_
- _Patience and Calmness:_
- _Time Management:_
- _Adaptability: Conflict Resolution:_
- _**FEMALES ONLY**_

Customer support plays a vital role in building customer loyalty, repeat business, and a positive brand image. By providing exceptional customer service, businesses can differentiate themselves from competitors and create long-lasting relationships with their customers.

Schedule:

- Night shift
- Rotational shift

Work Location: In person