Customer Relations Associate
4 months ago
**ASSOCIATE - CRM - ROLE SUMMARY**
As an Associate in our Customer Relationship Management (CRM) team at Ivy Homes, you will play a pivotal role in managing end-to-end transaction handling and facilitating customer loan processing. You will be the bridge between our clients and Ivy Homes, ensuring a seamless experience by assisting the process of purchasing a property till its sale is completed. Your effective communication, both oral and written, will play a vital role in ensuring the transaction of the property is done smoothly.
**WHAT WILL YOU DO?**
- **End-to-End Transaction Handling**:Take ownership of projects from initiation to completion, ensuring all customer requirements are met and projects are executed seamlessly.
- **Loan Processing Support**:Assist customers in processing loans, providing guidance and support by being a bridge between the customers and the Banks.
- **Communicating with clients**:Communicate with clients, both verbally and in writing, to understand their needs, provide updates, and address any concerns promptly.
- **Data Management**:Maintain accurate and up-to-date records of customer interactions and project progress in the CRM system**.**:
- **Collaboration with clients**:Collaborate with internal teams to ensure all customer needs are met and projects are executed efficiently.
- **Customer Satisfaction**:Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.
**WHAT DO YOU NEED TO BRING TO THE TABLE?**
- **Years of Experience**:1-5 years ofexperience in a customer-facing role. While prior experience in a similar role in the real estate industry is preferred, it's not mandatory. Experience in customer relationship management and loan processing is a plus.
- **Communication Skills**:Proficiency in English is essential, and knowing Hindi or any other Indian language is an advantage. Strong verbal and written communication skills are crucial for effective customer interactions and project management.
- **Organisational Skills**:Good organisational skills to manage projects and customer data efficiently.
- **Quick Learner**:The ability to learn and adapt to new CRM systems and processes.
- **Team Player**: The ability to work collaboratively with multiple stakeholders to ensure customer needs are met.
- **Detail-oriented**: A keen eye for detail to maintain accurate customer records and project documentation.
- **Customer-Centric**:A commitment to providing excellent service and ensuring customer satisfaction.
If you're ready to be a part of a dynamic team in the future of real estate transactions and meet the criteria above, we'd love to hear from you. Join us at Ivy Homes and help us revolutionise the real estate industry in India.
**Salary**: ₹40,000.00 - ₹60,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9019400748
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