Customer Service

6 months ago


Jamalpur Colony Ludhiana Punjab, India SS Consultancy Full time

Title : Customer Service-. Sea & Air import Export, Freight Forwarding Industry

Location: Belapur - Navi Mumbai, Noida, Pune, Ludhiana

Salary Range - Upto 20k - 25k

**Job Description**:
Handling Post nomination Air / Sea Shipments

Feedback of all shipments & tracking them till delivery and update to customers on daily basis

Attending customer queries to resolve within deadline & follow up with them for new upcoming orders booking

Taking care of Air & sea import shipment manifestation and CFS movement process (Sea Shipment) on time to avoid penalty.

Issuance of Sea shipments DO to CHA after arrival

Ensure all the invoice details (selling rates) are sent to accounts team for proper Billing after shipment arrive.

Regular update of internal DSR and send to concern authorities

Ensure smooth service is provided to the clients.

CS should coordinate with Operations Team for Imports, exports, Clearance, Transportation and do the operations works for Customer in Branches.

Key Qualifications:
Graduate or MBA preferred.

Minimum of 2 -5 years’ experience within a freight forwarding company

Process excellent written and verbal communication skills

Excellent customer service and interpersonal skills

Computer skills - MS office, Excel & PP.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

- Feedback of all shipments & tracking them till delivery.basis

Attending customer queries to resolve within deadline & follow up with them for new upcoming orders booking.

**Experience**:

- Customer Service - Freight Forwarding industry: 2 years (required)
- Customer Service - Sea & Air import Export: 2 years (required)
- Post nomination Air / Sea Shipments: 2 years (required)
- Co
- ordinating with Overseas Agent, CHA, Local Customer: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 8788817350



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