Csa (Customer Service Associate)

6 months ago

Ludhiana Punjab, India Void2one Solutions Full time

**Void2one Solutions HIRING Customer Service Associate (CSA)
- Only for Males**

**JOB DESCRIPTION**:

- Designation**:Customer Service Associate (CSA)**:

- Education: Graduation or post graduation in any stream
- **Freshers and experienced people in BPO are preferred**:

- Job location: Ludhiana, Punjab
- Package: 15-25k p.m.
- Full time, Work from Office

**Mandatory skills**:

- Dedicated & Passionate towards work
- Excellent english speaking skills
- Have the ability to speak with south customers
- Must be committed towards the work.
- Patience and flexibility
- Eager to learn new things
- Good convincing skills
- Proficient with MS office suite
- Excellent problem-solving abilities

**Roles & Responsibilities**:

- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information.
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies

**Perks & Benefits**:

- Day Shifts
- Shift timings
- 9am to 6pm
- 6 Working days
- On-time Salary
- PF, ESI, Bonus and Incentives
- Fun Activities
- Medical Insurance
- Professional Work culture
- 4 yrs old reputed MNC
- Listed in Forbes India and Fortune Exchange Magazine

**| Lata | HR |**

**| Void2one Solutions |**

**Contact: +91-7814924069**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

Ability to Relocate:

- Ludhiana, Punjab: Relocate with an employer provided relocation package (required)

Work Location: In person

**Speak with the employer**
+91 7814924069

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