![Void2one Solutions](https://media.trabajo.org/img/noimg.jpg)
Csa (Customer Service Associate)
2 weeks ago
**Void2one Solutions HIRING Customer Service Associate (CSA)
- Only for Males**
**JOB DESCRIPTION**:
- Designation**:Customer Service Associate (CSA)**:
- Education: Graduation or post graduation in any stream
- **Freshers and experienced people in BPO are preferred**:
- Job location: Ludhiana, Punjab
- Package: 15-25k p.m.
- Full time, Work from Office
**Mandatory skills**:
- Dedicated & Passionate towards work
- Excellent english speaking skills
- Have the ability to speak with south customers
- Must be committed towards the work.
- Patience and flexibility
- Eager to learn new things
- Good convincing skills
- Proficient with MS office suite
- Excellent problem-solving abilities
**Roles & Responsibilities**:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information.
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
**Perks & Benefits**:
- Day Shifts
- Shift timings
- 9am to 6pm
- 6 Working days
- On-time Salary
- PF, ESI, Bonus and Incentives
- Fun Activities
- Medical Insurance
- Professional Work culture
- 4 yrs old reputed MNC
- Listed in Forbes India and Fortune Exchange Magazine
**| Lata | HR |**
**| Void2one Solutions |**
**Contact: +91-7814924069**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
Ability to Relocate:
- Ludhiana, Punjab: Relocate with an employer provided relocation package (required)
Work Location: In person
**Speak with the employer**
+91 7814924069
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