Customer Service Executive

7 days ago


Ludhiana Punjab, India Muthoot Mercantile Limited Full time

Handle customer inquiries: Respond to customer inquiries promptly and

Provide product/service information: Educate customers about the company's

products/services, including features, benefits, pricing etc.

Resolve customer complaints: Address customer complaints and concerns in a

timely and empathetic manner, aiming for a satisfactory resolution.

Maintain customer records: Accurately document customer interactions,

transactions, inquiries, and complaints using Excel.

Escalate complex issues: Identify and escalate unresolved or complex customer

issues to the Branch Manager/Area Manager or seek higher-level support from

Head Office for further investigation and resolution.

Maintain customer satisfaction: Strive to achieve high customer satisfaction ratings

through personalised service, attentiveness, and responsiveness.

Stay updated on product knowledge: Continuously update knowledge of the

company's products/services, policies, and processes to provide accurate

information to customers.

**Requirements**:
Bachelor's degree

Proven experience in a customer service role, preferably in a NBFC industry.

Fresher’s can also apply.

Excellent communication skills, both verbal and written, with a friendly and

professional demeanor.

Strong problem-solving and decision-making abilities.

Empathy and patience when dealing with customers, especially in challenging

situations.

Ability to handle multiple tasks simultaneously and work effectively in a fast
- paced environment.

Basic knowledge of computer systems

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Ludhiana, Punjab, India Grow up service Full time

    Salary 25-30k Location Near keys hotel, ludhiana Timing 9:30 to 6:30 *non chargeable profile* Must have experience customer relationship, Service sector sales, clients handling and sales Exp 3-5 years *Grow up service* 7986153472 Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability...


  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...


  • Ludhiana, India Grow up service Full time

    Salary 25-35k Gender feMale Location south city, ludhiana Must have experience in mail drafting, Tally software, MIS, EXCEL, COORDINATION, Follow up, management and have good communication Experience 4-6 years *non chargeable profile* Timing 9:30 to 5 *Grow up service* **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: - Day...


  • Ludhiana, India Grow up service Full time

    Salary 25-35k Gender feMale Location south city, ludhiana Must have experience in mail drafting, Tally software, management follow up, excel,mis ,coordination and have good communication skills in English Experience 4-6 years *non chargeable profile* Timing 9:30 to 5 *Grow up service* **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: -...


  • Ludhiana, Punjab, India Orion Consultech Full time

    **Responsibilities -** Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and...


  • Ludhiana, India Raghav IT Solution Service Full time

    Roles and Responsibility: Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and...


  • Ludhiana, India Future globe Full time

    We are hiring customer service executive Day shift for FMCG brand at Tibba Village sahnewal Ludhiana Punjab. Qualification: 12th and graduation fresher’s can apply **Salary**: 12k - 20k **Skills**: - must have convincing power - Good English communication (verbal and written) - Need immediate joiner. Call/whatsapp 9033075665. **Salary**:...


  • Bhai Randhir Singh Nagar, Ludhiana, Punjab, India Grow up service Full time

    **Salary 25-30k** **Location Near keys hotel, ludhiana** **Timing 9:30 to 6:30** **non chargeable profile** **Must have experience customer relationship, Service sector sales, clients handling and sales** **Exp 3-5 years** **Grow up service** Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly...


  • Bhai Randhir Singh Nagar, Ludhiana, Punjab, India Grow up service Full time

    **Salary 25-30k** **Location Near keys hotel, ludhiana** **Timing 9:30 to 6:30** **non chargeable profile** **Must have experience customer relationship, Service sector sales, clients handling and sales** **Exp 3-5 years** **Grow up service** **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly...


  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Females Preferred** **Job Profile**:Customer Care Executive **Job Role**: - handling customer concerns and complaints in a timely manner - informing customers of upcoming promotions or deals - establishing a positive rapport with all clients and customers in person or via phone - forming reports based on customer satisfaction statistics and helping...


  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Females Preferred** **Job Profile**:Customer Care Executive **Job Role**: - handling customer concerns and complaints in a timely manner - informing customers of upcoming promotions or deals - establishing a positive rapport with all clients and customers in person or via phone - forming reports based on customer satisfaction statistics and helping...

  • Service Executive

    3 weeks ago


    Ludhiana, Punjab, India Studio Memory Lane Full time

    We are seeking a customer-focused Service Executive for our photography studio. **Responsibilities**: - Greet clients and manage appointments. - Assist in coordinating and supporting photo shoots. - Communicate client needs to the team. - Handle customer inquiries and resolve issues. - Oversee quality control of photo deliveries. - Manage payments and...


  • Mohali, Punjab, India Kodex Global Constructions Chemical Pvt. Ltd. Full time

    Our organization is excited to announce that we are looking for a reliable Customer service Executive to join our Australian based Company. As a Customer service Executive, you will be responsible for overseas calls and sales. You will be expert in managing all sales activities such as Overseas Calling and sales. You will also be responsible for setting...


  • Mohali, Punjab, India Kodex Global Constructions Chemical Pvt. Ltd. Full time

    Our organization is excited to announce that we are looking for a reliable Customer service Executive to join our Australian based Company. As a Customer service Executive, you will be responsible for overseas calls and sales. You will be expert in managing all sales activities such as Overseas Calling and sales. You will also be responsible for setting...


  • Ludhiana, Punjab, India Design Indya Advertising Pvt. Ltd. Full time

    **Company Description** Design Indya Advertising Pvt. Ltd. is an integrated media agency with its Head Office in Ludhiana, Punjab & Corporate office in Noida, UP. Since its establishment in 2008, Design Indya has become one of the fastest-growing agencies in the country, with a nationwide presence. We are known for our culture of client servicing and brand...


  • Mohali, Punjab, India Kodex Global Constructions Chemical Pvt. Ltd. Full time

    **JOB DESCRIPTION** Our organization is excited to announce that we are looking for a reliable Customer service Executive to join our Australian based Company. As a Customer service Executive, you will be responsible for overseas calls and sales. You will be expert in managing all sales activities such as Overseas Calling and sales. You will also be...


  • Mohali, Punjab, India Kodex Global Constructions Chemical Pvt. Ltd. Full time

    **JOB DESCRIPTION** Our organization is excited to announce that we are looking for a reliable Customer service Executive to join our Australian based Company. As a Customer service Executive, you will be responsible for overseas calls and sales. You will be expert in managing all sales activities such as Overseas Calling and sales. You will also be...


  • Ludhiana, Punjab, India SaffronBizz Solutions LLP Full time

    We have an excellent opportunity for the profile of **Customer Service Associate** **Experience**:fresher can apply **Location**: Ludhiana **Job Description -** Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company Ask questions to understand customer requirements...


  • Ludhiana, India Jobs Guru The Placement Consultants Full time

    **Customer care executive** **Female** **Working Exp - 1 to 2 year** **With Good Computer Skills Must** **English fluently speaking** **Good communication skills and pleasing personality** **If communication skills good then fresher can also apply** **Jobs Location -: Mall Road / Sarabha Nagar / Model Town** **Salary -: 12k to 18k** **Timing -: 9:30...


  • Sahanewal, Ludhiana, Punjab, India Liberation Coaches Pvt. Ltd Full time

    **Responsibilities -** - Contact potential or existing customers to inform them about a product or service using scripts. - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and...