![Muthoot Mercantile Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
7 days ago
Handle customer inquiries: Respond to customer inquiries promptly and
Provide product/service information: Educate customers about the company's
products/services, including features, benefits, pricing etc.
Resolve customer complaints: Address customer complaints and concerns in a
timely and empathetic manner, aiming for a satisfactory resolution.
Maintain customer records: Accurately document customer interactions,
transactions, inquiries, and complaints using Excel.
Escalate complex issues: Identify and escalate unresolved or complex customer
issues to the Branch Manager/Area Manager or seek higher-level support from
Head Office for further investigation and resolution.
Maintain customer satisfaction: Strive to achieve high customer satisfaction ratings
through personalised service, attentiveness, and responsiveness.
Stay updated on product knowledge: Continuously update knowledge of the
company's products/services, policies, and processes to provide accurate
information to customers.
**Requirements**:
Bachelor's degree
Proven experience in a customer service role, preferably in a NBFC industry.
Fresher’s can also apply.
Excellent communication skills, both verbal and written, with a friendly and
professional demeanor.
Strong problem-solving and decision-making abilities.
Empathy and patience when dealing with customers, especially in challenging
situations.
Ability to handle multiple tasks simultaneously and work effectively in a fast
- paced environment.
Basic knowledge of computer systems
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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