Customer Service Agent

2 months ago

Mohali Punjab, India Integgral Corporate Service Full time

Location: Mohali, India Shift: UK Shift (Mon
- Sat)

Key Responsibilities:

- Confidently communicate with customers and proactively follow up on their inquiries to ensure a seamless customer service experience.
- Provide customers with accurate and timely information to resolve their issues or inquiries effectively.
- Accurately receive and process incoming customer orders while ensuring efficient order management and tracking.
- Regularly update customers on the status of their orders and ensure all data entry of customer records is accurate and up to date.
- Organize and manage product returns, ensuring all necessary paperwork is completed.
- Resolve customer issues by collaborating with internal teams such as Customer Services, Operations, Procurement, and IT.
- Work closely with Account Executives to manage customer orders and ensure smooth executionof campaigns.
- Maintain clear and effective written and verbal communication with customers and internal teams.
- Ensure all tasks and actions are tracked and completed in a timely manner through follow-up with relevant parties.
- Manage workflow effectively by meeting deadlines and ensuring accuracy in all tasks. - Complete any additional tasks or duties as requested by management.

Requirements Role Requirements:

- Excellent verbal and written communication skills.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Strong organizational and analytical skills.
- Ability to collaborate with internal teams to deliver the best customer experience.
- Previous experience in a customer service or support role is a plus.

Why Join Us?
- Opportunity to work in a dynamic and growing company. - Professional development through regular training.
- Competitive salary with opportunities for growth.
- Collaborative work environment with cross-functional teams.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- UK shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Immediate Joiners preferred

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- International voice process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9915154203

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