Customer Support Executive

1 month ago

Jamalpur Colony Ludhiana Punjab, India Safarwallah Full time

**Key Responsibilities**:

- Provide information about destinations, travel packages, itineraries, pricing, and any special promotions or discounts.
- Assist customers in planning their trips, including flight bookings, hotel accommodations, car rentals, and activity recommendations.
- Offer post-booking support to clients, including travel modifications, cancellations, and itinerary changes.

**Issue Resolution**:

- Address and resolve customer complaints, issues, and feedback in a professional, empathetic, and efficient manner.
- Act as a liaison between customers and internal teams (e.g., reservations, sales, operations) to resolve any service-related issues quickly and effectively.
- Handle emergency situations (e.g., delayed flights, cancellations) and offer alternatives or compensation, if applicable, to ensure customer satisfaction.

**Booking and Reservation Assistance**:

- Process customer bookings and reservations accurately, ensuring all details are correct, including travel dates, preferences, and special requests.
- Follow up on pending bookings and ensure timely confirmations and updates.
- Collaborate with vendors, travel agencies, and tour operators to manage bookings and resolve any discrepancies.

**Travel Documentation Support**:

- Assist customers in obtaining necessary travel documentation, including visas, travel insurance, and itinerary confirmations.
- Provide guidance and support to clients about travel regulations, safety protocols, and entry requirements (e.g., COVID-19 regulations, passport requirements).

**Customer Relationship Management**:

- Build and maintain strong relationships with customers to ensure loyalty and repeat business.
- Gather customer feedback and suggestions to identify areas for improvement in service delivery.
- Promote and cross-sell additional travel services, upgrades, and special offers (e.g., guided tours, VIP services, exclusive packages).

**Reporting and Record Keeping**:

- Maintain accurate records of customer interactions, bookings, complaints, and resolutions in the company’s CRM system.
- Prepare and submit regular reports on customer feedback, service issues, and overall satisfaction.

**Required Skills and Qualifications**:

- Proven experience in customer service, preferably within the travel, tourism, or hospitality industry.
- Strong communication skills, both written and verbal, with the ability to engage with customers professionally and empathetically.
- Knowledge of travel destinations, booking systems, and related travel services (hotels, flights, tours).
- Ability to work in a fast-paced environment while managing multiple customer inquiries and issues simultaneously.
- Strong problem-solving skills with the ability to think on your feet and offer creative solutions.
- A positive attitude, patience, and a customer-first approach to service delivery.

**Preferred Qualifications**:

- Previous experience in the travel and tourism industry or working with travel agencies.
- Familiarity with online booking platforms (e.g., Amadeus, Galileo, Sabre) or similar reservation systems.
- Multilingual abilities (e.g., proficiency in English, Spanish, French, etc.) to support international clientele.
- Knowledge of travel regulations, visa requirements, and safety protocols for international travel.

**Key Attributes**:

- **Empathy & Patience**: Ability to handle a variety of customer personalities and resolve issues calmly and professionally.
- **Attention to Detail**: Ensure that all customer requests and bookings are managed accurately and efficiently.
- **Problem-Solving Mindset**: Ability to resolve issues and conflicts swiftly while maintaining a positive customer experience.
- **Team Player**: Willingness to collaborate with other departments to achieve customer satisfaction goals.

**Why Join Us**:

- Opportunity to work in an exciting and dynamic industry with a focus on travel and tourism.
- Work with a passionate and supportive team dedicated to creating exceptional customer experiences.
- Competitive salary and benefits, including travel perks and discounts.
- Growth and development opportunities within the company.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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