Customer Support Executive

6 months ago

Dugri Ludhiana Punjab, India Club Malwa pvt ltd Full time

**ELD Executive**

We are hiring **ELD Executive **at **Club Malwa Pvt Ltd for Mohali** Location.

Club Malwa Pvt Ltd is an offshore development centre of American based Xpert Logs Inc. Club Malwa designs, implements and supports all of the systems deployed by Xpert Logs Inc in the American trucking industry which is the largest in the world.

This is an_ **In-Office Job.**_
- **Job Types**_: Full-time, Regular
- **Responsibilities and Duties**:_
- Assist customers with product related issues.
- Answer Phone to respond to customer inquiries and troubleshoot for any technical issues
- Assist customers with installation / uninstall of our product & software.
- Assist customers with product configuration, error messages or common issues
- Project a professional company image through phone interaction
- Provide customers with product and service information
- Transfer the customer appropriate department if required
- Escalate the customer's concern to the next level if required
- **Required Experience, Skills and Qualifications**:_
- Looking for both UG/Graduate.(in any discipline).
- **Salary**:_ 10000 to 13000/
- **Languages**_: English, Punjabi
- **Location**_**: 4052 Dugri Phase 2 Ludhiana
- **Schedule**:_
- Morning, Afternoon,Night shift
- Rotational shift
- US shift

**IMPORTANT pointer which require your confirmation**:

- **Comfortable for rotational shifts**: The nature of this position requires flexibility in working hours. You should be comfortable working in rotational shifts (Morning, afternoon and night shifts) as per the schedule provided by the company. Currently it's **9 hours working per day**, this can be changed in future for that you have to be flexible.
- **Week off discussion and no changes in week off**: We understand the importance of work-life balance. Currently it's **6 days** working, the **week off can be any day **in the week which will be informed to you in your roaster or by Manager (from Mon to Sun, any day week off can be allotted) and no week off exchange will be granted.
- **1-month paid training**: As mentioned earlier, the first month of your employment will be a **paid training period** (Salary will be shared). This is an opportunity for you to learn and develop the necessary skills for the role. Upon successful completion of the training,your performance will be evaluated ,if your performance will not be satisfactory when we have to end your employment with us.
- **Leave structure**: As a new employee, you will undergo a one-month paid training program. **During this training period, you will not be eligible to take any leave, **except for your week off. However, after the completion of one month, you will be entitled to **one paid leave,** which can be availed as per the company's leave policy. In case of any Holiday, you are allowed to come and the company will provide double salary as a form of dedication to your work.
- **Flexibility in work and team support**:We value flexibility and teamwork. It is essential that you possess a flexible approach to work and are willing to support your team members in times of need. Adaptability and collaboration are key traits we look for in our employees.
- **Salary**: 10000 - 13000( Appraisal, Bonus etc all are **based upon your performance,** and not other commitments, PF/ESIC will be applicable on your salary)
- **Benefits**: PF, ESIC and complimentary meals (meals are applicable after 1month of paid training period)

We will assess your capability through your resume and contact you if we find you suitable for our team.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Customer Care Executive

    3 months ago

    Dugri, Ludhiana, Punjab, India LEEFORD HEALTHCARE LIMITED Full time

    Key Responsibilities: - Assisting customers with product/service information and troubleshooting. - Resolving customer complaints and issues in a timely and professional manner. - Keeping accurate records of customer interactions and transactions. - Collaborating with other departments to ensure customer needs are met. - Maintaining a friendly and positive...

  • Customer Support Executive

    6 months ago

    Ludhiana, Punjab, India E business India Full time

    Establish and maintain strong relationships with existing clients, ensuring their needs and concerns are addressed promptly and professionally. Provide daily support to clients for their ongoing projects and operations.Actively seek new orders from existing clients, identifying opportunities for upselling and cross-selling. Regularly follow up on pending...

  • Customer Support Executive

    2 months ago

    Mohali, Punjab, India Teleperformance Full time

    We are at Teleperformance hiring for Customer support executive. *Job Title:* Customer support executive. **Location:* Mohali **Job Type**:* Full-time *About the Role:* Handling customer queries and making calls for collection of debts. **Requirements**: 1. 12th/ graduation. 2. DRA certified ( debt recovery agent). Shifts : Day rotational...

  • Customer Support Executive

    2 weeks ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    **ROLES AND RESPONSIBILITIES**: Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer. The executives should follow a personalized way of communicating that will help the consumers...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Starr Group Pty Ltd Full time

    **Job role**: Customer support executive **About the Role**: As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

  • Customer Support Executive

    2 days ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue, they collaborate with other departments to find a solution. The executives should follow a personalized way of communicating that will help the consumers to know that their problems are being heard and...

  • Customer Support Executive

    6 days ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    **Job description** Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer. The executives should follow a personalised way of communicating that will help the consumers to know that...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...

  • Customer Care Executive

    4 weeks ago

    Ludhiana, Punjab, India Pioneer HR Consultancy Full time

    Required Customer Care Executive for GT Road location Package upto 25 k DM - 9646045747 Pay: ₹18,000.00 - ₹28,475.14 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 2 years (preferred) - total work: 2 years (preferred) - Customer service: 1 year...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Think 360 Solutions Pvt Ltd Full time

    The Customer Support Executive will be responsible for providing excellent customer service to Food Delivery App users (Czech Republic based). This includes resolving customer queries and issues, providing information and support, and ensuring that customers have a positive experience. **Responsibilities**: - Provide information and support to customers -...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Novagems PVT LTD Full time

    **Roles & Responsibilities -** - **Customer Support Executive / Sr. Customer Support Executive** - International Blended Process. - Document all inquiries, requests, resolutions, and follow-up tasks. - Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines. - Display a courteous and empathetic...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Novagems PVT LTD Full time

    **Roles & Responsibilities -** - **Customer Support Executive / Sr. Customer Support Executive** - International Blended Process. - Document all inquiries, requests, resolutions, and follow-up tasks. - Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines. - Display a courteous and empathetic...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...

  • Customer Support Executive

    3 months ago

    Mohali, Punjab, India Starr Group Pty Ltd Full time

    **Job role**: Customer support executive **About the Role**: As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

  • Customer Support Executive

    1 month ago

    Jamalpur Colony, Ludhiana, Punjab, India Safarwallah Full time

    **Key Responsibilities**: - Provide information about destinations, travel packages, itineraries, pricing, and any special promotions or discounts. - Assist customers in planning their trips, including flight bookings, hotel accommodations, car rentals, and activity recommendations. - Offer post-booking support to clients, including travel modifications,...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India 2aSquare Infotech Studios Private Limited Full time

    **Job Overview**: The Customer Support Executive will serve as a vital link between our customers and our company, ensuring all customer interactions are handled with high standards of service. You will address a variety of customer needs, from inquiries to complex issue resolutions, contributing to higher customer satisfaction and loyalty. **Key...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Starr Group Pty Ltd Full time

    **Job role**: Customer support executive **About the Role**: As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

  • Customer Support Executive

    6 months ago

    Mohali, Punjab, India Starr Group Pty Ltd Full time

    **Job role**:Customer support executive **About the Role**: As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

  • Customer Care Executive

    6 months ago

    Ludhiana, Punjab, India Varuni Consultancy Full time

    Customer Care Executive #customercare Female only Qualification Graduation Exp: Min 4 yr Excellent communication skills & Computer Knowledge **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year...

  • Customer Support Executive

    6 months ago

    Ludhiana, Punjab, India Botree Software International Pvt Ltd Full time

    Resolve service issues by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs - Troubleshooting technical issues - Speaking to customers to quickly get to the root of their problem. - Worked in FMCG/ Logistics Industry - Knowledge of **SQL, DMS**: - Immediate Joiners Preferred - **Language known -...