L1 Application Support

:  Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident...

:  Should have 1 -2 years of experience in Finnone Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident tickets...

Should have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident...

Application SupportLocation: ChennaiRole Definition:Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.Key Responsibilities:Provide L1 support to global users.Classification of reported incidents, taking...

Administration , Communication , Data Analysis , Engineering , Management , Video , Web Services , Zenoss , API , Ability , Abstract , Action , Active , Adherence , Administration , Analysis , Analysis Skills , Application , Application Support , Associates , Attrition , Based , Client , Client Communication , Client Engagement , Client Requirements ,...

Administration , Communication , Data Analysis , Engineering , Management , Video , Web Services , Zenoss , API , Ability , Abstract , Action , Active , Adherence , Administration , Analysis , Analysis Skills , Application , Application Support , Associates , Attrition , Based , Client , Client Communication , Client Engagement , Client Requirements ,...

Administration , Communication , Data Analysis , Engineering , Management , Video , Web Services , Zenoss , API , Ability , Abstract , Action , Active , Adherence , Administration , Analysis , Analysis Skills , Application , Application Support , Associates , Attrition , Based , Client , Client Communication , Client Engagement , Client Requirements ,...

1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...

1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...

1. Assist Customers in setting up Accounts, User Logins, User Access Rights & Company Onboarding2. Acknowledge/Respond to support tickets raised by Clients or Internal Stakeholders, as per SLA 3. Analyse tickets and take up L1 Support (in the form of code fixes, config changes) for tickets of lower severity4. Perform and record Root Cause Analysis on the...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

Application Support - CREQ187446 DescriptionJOB DESCRIPTIONSkill-Application SupportExperience: 5-7YrsRole: T3Responsibilities:Required Skills: Strong communication skills.Java, SQL, UNIX, DevOps concepts. Should be familiar with Application support kind of role, should have worked with multi-vendor set up, business users etcJob Description:Responsibilities:...

Application Support - CREQ187446 Description JOB DESCRIPTION Skill-Application Support Experience: 5-7Yrs Ro le: T3 Responsibilities: Required Skills: Strong communication skills. Java, SQL, UNIX, DevOps concepts. Should be familiar with Application support kind of role, should have worked with multi-vendor set up, business users...

Application Support - CREQ187446 Description JOB DESCRIPTION Skill-Application Support Experience: 5-7Yrs Ro le: T3 Responsibilities: Required Skills: Strong communication skills. Java, SQL, UNIX, DevOps concepts. Should be familiar with Application support kind of role, should have worked with multi-vendor set up,...

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems. Job Description:• Strong SQL knowledge on Databases like...

**Responsibilities** - To maintain high efficiency in handling escalated calls from the L1 team. - To resolve tickets within agreed SLA of ticket volume and time - To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies - To ensure positive customer experience and CSAT through defined resolution rate...