Customer Care Executive

7 months ago

Bengaluru Karnataka, India Impulse consulting Full time

Responsibilities

Client Onboarding
- Send whatsapp message to new onboard clients.
- If required, make a call to the clients to ensure the following.
- Ensure clients have logged into the hub within 7 days of joining our community.
- Ensure clients are added to necessary whatsapp groups.
- Create a personal folder in google drive for clients.
- In case of access issues, provide access immediately and ask them login right away.
- Maintain sheet of tasks completed client-wise.

Data Sheet Management
- Ensure client sheet creation and updation every week.
- In case of payment through bank transfer/upi payments, update in payment sheet.
- Weekly client data updation for ongoing clients.

Monthly and Weekly Programs
- Cleanup data of registered clients.
- Ensure all relevant information is captured in single dashboard using vlookups and pivot table feature in excel and google sheets.
- Divide the clients into various teams based on pre-defined criterion.
- Add the clients to respective team-wise whatsapp groups.
- If required, send whatsapp or make calls to ensure all clients are added to team groups.
- Manage and cleanup daily/weekly/monthly data filled-up by clients in a pre-defined format.
- As required, share analysis and insights as per pre-defined structure.

Moderating automated and LIVE webinars
- Ensure invitation links are sent to all necessary whatsapp groups multiple times as per predefined timelines.
- Run automated webinar through your laptop.
- Join and moderate automated and LIVE webinars as required.
- Share payment links in the webinar chat, as required.
- Create payment links from payment gateway portal, if required.
- Note-down key messages being written in the webinar chat and inform respective sales person in the company for sales closure.
- Export and maintain reports for every webinar.
- Download recordings of webinars and upload to hub.

Managing merchandize orders
- Monitor payments from customers.
- Order respective merchandize from the vendor.
- Ensure timely delivery to the clients by the vendor.

Client Support
- Ensure timely resolution and confirmation to the client.
- Send whatsapp message or call clients, as necessary, for quick resolution.

Organize meetings
- Engage with clients and fix meetings with the coaches.
- Fix interview meetings between new hires and coaches.
- Create and share zoom links for various meetings, as needed.
- Follow-up with employees and vendors on open tasks.

**Qualifications**:

- Bachelor's degree with 2 years work experience
- Proficient in Microsoft Office suite - especially Excel and Google Sheets with good knowledge about pivot tables, vlookup and basic formulas.
- Experience in managing multiple priorities, administrative coordination, and logistics
- Well-organized, detail-oriented, ability to multi-task with great follow-up skills
- Strong written and verbal communication skills
- Proficient in English and Hindi (mandatorily in both languages)

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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