Sales and Reservation Executive
3 weeks ago
**Reservation management**
**Booking processing**
Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
**Guest assistance**
Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.
**Upselling and promotion**
Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.
**Confirmation and follow-up**
**Communication**
Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out.
**Problem resolution**
Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.
**Sales support**
Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability.
**Reporting and record keeping**
Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Compensation Package:
- Performance bonus
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Sales: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9495055111
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