Customer Service Executive

1 month ago


Pune Maharashtra, India Genesis HR Services Full time

**Job Title**: Customer Service Associate - International Inbound Voice Process (B2C)

Key Responsibilities
- **Handle high volume calls** Manage inbound customer calls per day related to telecom services for US-based customers.
- **Provide efficient support**: Address and resolve customer inquiries, complaints, and requests professionally and effectively.

**Criteria: UG/Grad Min 6 month exp in International Voice | Customer Service**

**Location**: Pune (Work from Office)
**Shift** 5:30 PM - 7:30 AM (Shifts will rotate in this duration)
**Work Days**: 5 days working, with 2 rotational days off
**Compensation**: Up to INR 4,92,000 CTC (hike based on exp)
**Transport-** Both side cab facility
Immediate Joiner Only

Contact Below for more info:
HR Divyansh-7568099199

**Job Types**: Full-time, Permanent

Pay: ₹390,000.00 - ₹492,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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