Customer Service Executive

1 month ago


Pune Maharashtra, India GM Infotech Full time

**Job Title: Customer Service Executive**
**Location: Pune**
**Experience: 0 to 2 years**

**Key Responsibilities**:

- Greeting and seating guests in a friendly and efficient manner.
- Taking food and drink orders accurately and promptly.
- Providing detailed information about menu items and making recommendations.
- Promotions & Upselling: Inform guests about promotions, discounts, and loyalty programs, and encourage upselling of menu items to maximize sales.
- Serving food and beverages to guests.
- Addressing and resolving customer complaints and concerns.
- Processing payments and handling cash transactions.
- Ensuring that tables are clean and set up properly.
- Coordinating with kitchen staff to ensure timely delivery of orders.
- Maintaining a clean and organized dining area.
- Assisting with special requests and accommodating dietary restrictions.

**Qualification**:

- High school diploma or equivalent; some positions may require additional training, certifications or any degree related to Hotel Management.

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- Cash handling: 1 year (required)
- Typing: 1 year (required)
- Upselling: 1 year (required)
- Customer service: 1 year (required)
- Greeting Customers: 1 year (required)

Work Location: In person



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