Customer Care Services
6 months ago
**Job Title: Customer Care Executive -Service**
**Key Responsibilities**:
- **Issue Resolution**: Troubleshoot and resolve customer complaints or issues regarding vehicle performance, service, billing, or other concerns, ensuring prompt resolution and customer satisfaction.
- **Product Knowledge**: Develop a deep understanding of the company's products, features, and services to effectively address customer inquiries and provide relevant information.
- **Service Coordination**: Schedule service appointments for customers, coordinate with service departments, and ensure timely completion of vehicle maintenance or repairs.
- **Documentation**: Maintain accurate records of customer interactions, transactions, complaints, and resolutions using the company's CRM system or other designated tools.
- **Feedback Management**: Gather feedback from customers regarding their experiences with products or services, and relay this information to relevant departments for continuous improvement.
- **Customer Relationship Management**: Build and maintain positive relationships with customers, fostering loyalty and repeat business through excellent service and support.
**Qualifications and Skills**:
- Proven experience in customer service or related roles, preferably within the automobile industry.
- Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Strong problem-solving abilities and the capacity to handle difficult or challenging customer situations with tact and diplomacy.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Detail-oriented with a focus on accuracy and efficiency in documentation and record-keeping.
- Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet customer needs.
- A genuine passion for automobiles and a commitment to providing exceptional customer service.
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- CRE service: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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