Customer Care Executive

5 months ago

Chandigarh, India Hayer Inc Full time

**Job description**

Customer Care Executive for the Inbound US Voice Process

Fresher and experience in a customer support role Handle inbound and outbound customer calls professionally and efficiently. Address customer inquiries, resolve issues, and provide information about products or services.

**Role**:Customer Care Executive for the Inbound US Voice Process

**Industry Type**:BPO / Call Centre

**Department**:Customer Success,Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Customer Success, Service & Operations - Other

Education

**UG**:Any Graduate

**PG**:Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Key Responsibilities:

- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

**Requirements**:

- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Chandigarh, Chandigarh (required)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)

**Speak with the employer**
+91 9569326757

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