Customer Care Executive

5 months ago


Chandigarh Chandigarh, India Millions Kart Private Limited Full time

**Job Profile**: Customer Care Executive| Day Shift/ Outbound Process

1. Make calls to customers to confirm orders/answer queries as required

3. Identifying and assessing customers’ needs to achieve complete customer satisfaction

4. Diligently answering queries posted by customers on social media

5. Interact with customers through crisp and clear communication

6. Provide accurate, valid and complete information to the customers

7. Handle customer complaints & provide appropriate solutions within the time limits

8. Keep records of customer interactions

9. Follow communication procedures, guidelines and policies

10. Do grievance redressal for customer complaints

11. Ensure no complaints are escalated on any social media platform

12. Coordinate with operations for correct dispatch of orders as per invoice

**Required Skill Set**:
1. Should have computer Knowledge and Excel.

2. Have good command over English and Hindi Language.

3. Good communication.

4. Customer focus.

5. Should have good convincing power.

6. Should be presentable.

7. Should be able to work with team.

8. Daily report to team leader.

Pay: ₹12,000.00 - ₹16,000.00 per month

Application Question(s):

- Are you comfortable commuting to this job's location?
- We must fill this position urgently. Can you start immediately?
- What is your current/last in hand salary?
- What is your expected CTC ?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7341122286



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