Customer Care Executive
6 months ago
Analyst - International Voice - Customer Operations
India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_
Shift Timings - Night Shift |Management Level - Analyst
Specialism - Customer Care
**Analyst - International Voice Operations - Customer Care - Customer Operations Responsibilities**
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
**Minimum Qualifications**
- Graduate either Fresher/Experienced with a minimum of 1 year of experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behaviour, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work performance
**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills
**Job Types**: Full-time, Fresher
**Salary**: ₹10,540.32 - ₹21,153.85 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Master's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Chandigarh, Chandigarh (required)
Ability to Relocate:
- Chandigarh, Chandigarh: Relocate before starting work (required)
**Speak with the employer**
+91 9569326757
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