Service Desk Enigneer

6 months ago

Chennai Tamil Nadu, India WPP Full time

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**

**WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.**

**WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. **Key performance indicators** for WPP (2020) include Billings of £46.9bn and Revenue of £12bn.**

**#LI-Hybrid**

**Visit our LinkedIn page to see what we're up to**

**Why we're hiring**:
The primary function of the Support Technician is to is to provide remote support to staff across the Globe.

The role will be required to work 24x7 with rotational shifts and rotational week offs.
- Provide technical support for desktop issues both MAC and Windows throughout the company
- Support users across Hogarth 24x7
- Technical support for in-house agency facilities
- Adobe Creative Cloud support, experience in troubleshooting Adobe Products.
- Microsoft Office support including O365 License Administration and Management.
- Previous experience as a Desktop and Service Desk Technician is a valuable add on.
- User Account /Mailbox, Distribution/Security Groups creation in Active Directory.
- Experience in working with Microsoft Azure as an L1 is an added advantage.

**What you'll be doing**:

- Good experience of Mac and Windows OS support
- Basic understanding of computer network concepts
- Understanding computer management software
- Good analytical and problem-solving skills
- General "can-do" service attitude
- Excellent time management skills and multi-tasking abilities within tight deadlines
- Excellent communication skills

**What you'll need**:

- Media background/worked in Marketing Communications as a support technician, would be advantageous.
- Experience of supporting Windows operating systems and MAC.
- Active Directory experience
- ITIL v3 Foundation knowledge and certification
- Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)
- Microsoft Azure Experience.
- RPA knowledge advantageous
- VB scripting is advantageous

**Who you are**:
**You're open**_:_** **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

**You're optimistic**_:_** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

**You're extraordinary**: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

**What we'll give you**:
**Passionate, inspired people** - We promote a culture of people that do extraordinary work.

**Scale and opportunity** - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

**Challenging and stimulating work** - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Please read our Privacy Notice for more information on how we process the information you provide.

**If this role hasn't captured your interest, that's ok Would you consider sharing your opinion?

  • IT Service Desk

    4 weeks ago

    tamil nadu, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of...

  • IT Service Desk

    1 month ago

    tamil nadu, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...

  • IT Service Desk

    1 month ago

    tamil nadu, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • Service Desk

    2 weeks ago

    Chennai, Tamil Nadu, India GAVS Technologies Full time

    Job Posted On 04-12-2024 20:54:05 Experience Required 4 - 7 years Location - Chennai, Tamil Nadu, India (CHN) Job Summary Description **Responsibilities**: Provide advanced technical support for hardware and software issues Lead the troubleshooting process for critical incidents Mentor and train junior service desk staff Develop and maintain support...

  • service desk

    1 month ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: service desk Experience Range: 6 – 8 Years Location: Bangalore/ Chennai Must Have: - Answers and responds to inbound calls or electronic...

  • service desk

    1 month ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: service desk Experience Range: 6 – 8 Years Location: Bangalore/ Chennai Must Have: Answers and responds to inbound calls or electronic...

  • service desk

    1 month ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:- Answers and responds to inbound calls or electronic requests...

  • service desk

    1 month ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:Answers and responds to inbound calls or electronic requests from...

  • Customer Service Desk

    6 months ago

    Chennai, Tamil Nadu, India Quess Corp Limited Full time

    Customer service, Service Desk Experience -3-5 years Rotational Shift: 24/7 support **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹800,000.00 per year Day range: - Monday to Friday - Weekend availability Shift: - Morning shift - Night shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Customer...

  • Service Desk Associate

    6 months ago

    Chennai, Tamil Nadu, India Bangalore Strategic Solution Full time

    Position: Technical Support/Service Desk Agent - Level 1 Location: Chennai Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...

  • IT Service Desk Agent Ii

    6 months ago

    Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...

  • IT Service Desk Agent Iii

    6 months ago

    Chennai, Tamil Nadu, India CBTS Full time

    **Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...

  • Service Desk Automation Architect

    6 months ago

    Chennai, Tamil Nadu, India Saksoft Full time

    **Designation **:Senior Consultant/Lead Consultant **Job Description: 10+ years of experience - Administer & Create Workflow in tool to Eliminate the Potential Incidents even before they hit the Service Desk from data points available in analyzed reports and Metrics. - Administration of Chat Bot Applications so as to ensure that the repetitive and mundane...

  • It service desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    4 weeks ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...

  • IT Service Desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...

  • It service desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    4 weeks ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • Service Desk Executive

    4 weeks ago

    tamil nadu, India A leading distributor of global brands in Medical devices space Full time

    The Company : Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa. The key aspects of the role : The Service Desk Executive plays a central role in supporting service operations for our field service engineers (FSEs) to ensure timely and efficient handling of customer service requests. This role...

  • IT Service Desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...