Customer Care Executive

3 months ago

Mysuru Karnataka, India Service junction Full time

**Key Responsibilities**:

- **Respond to Customer Queries**:

- Address customer inquiries and provide accurate product/service information.
- **Resolve Customer Issues**:

- Investigate and resolve customer complaints and escalations in a timely manner.
- Provide troubleshooting assistance for product or service-related issues.
- **Maintain Customer Records**:

- Update customer profiles and interaction records in the CRM system.
- Maintain detailed records of customer interactions, issues, and resolutions.
- **Provide Feedback**:

- Identify trends in customer feedback and communicate potential product or service improvements to the relevant teams.
- Work closely with other departments (e.g., sales, technical support) to ensure customer satisfaction.
- **Sales Support** (if applicable):

- Assist customers with product recommendations and upselling or cross-selling opportunities.
- Process orders, returns, and exchanges when necessary.
- **Compliance and Quality**:

- Ensure compliance with company policies, procedures, and service-level agreements (SLAs).
- Follow quality control processes to ensure the highest level of customer service.

**Key Skills and Qualifications**:

- **Education**: Minimum high school diploma; a bachelor's degree in a relevant field is preferred.
- **Experience**: 1-3 years of experience in customer service, support, or a related field.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem-Solving Skills**: Ability to handle difficult situations calmly and professionally.
- **Technical Proficiency**: Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
- **Multitasking Ability**: Ability to manage multiple customer interactions simultaneously while maintaining high service standards.
- **Teamwork**: Ability to work effectively in a team environment and collaborate with other departments.

**Desired Attributes**:

- Patience and empathy towards customer needs.
- Strong time management and organizational skills.
- Ability to work under pressure and meet deadlines.
- Willingness to learn and adapt to changing company needs.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

Work Location: In person

**Speak with the employer**
+91 8123282982

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