Customer Fulfilment Executive

4 days ago

Mumbai Maharashtra, India Videojet Full time

Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.

Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

Our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

**WHO WE ARE**:
Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that helps consumers ensure product safety and improve their productivity.

**JOB TITLE: CUSTOMER FULFILMENT EXECUTIVE**

**LOCATION: MUMBAI**

**WITHIN YOUR ROLE YOU WILL**:

- Forecast and achieve sales of consumables revenue month over month from existing customers from assigned territory.
- Drive actions to achieve on time AMC renewal for assigned territory.
- Ensure completion of the daily customer connect targets defined in the system and enter up-to-date information into the system to generate the customer insight for service organization.
- Find opportunities with existing customers to drive revenue. Promote Videojet consumables & service offers to our customers and provide competitive quotations.
- Follow up with customers to finalize price and issuance of purchase order.
- Coordinate with field service associates for required support to maximize sales revenue and AMC renewal.
- Track and monitor key performance indicators including retaining and regaining customers.
- Drive customer retention through timely customer connect to understand any dissatisfaction.
- Co-ordinate & follow-up with respective Videojet internal stakeholder to resolve any customer dissatisfaction pertaining to printer performance, service quality issue or order processing. Escalate the matter wherever required.
- Actively pursue any opportunities to deliver a better customer service experience, always ensuring service levels are met or exceeded.
- Build relationships with customer to ensure customer loyalty & hence minimize losses.

**WE ARE LOOKING FOR A PROFESSIONAL WHO IS**:

- Focused to drive revenue growth by customer retention.
- Able to continually call customers, build rapport & create value for Videojet offerings.
- Motivated and driven to direct their energy and efforts towards achieving organization goals.
- Customer-Oriented - builds trust through strong work ethics and customer-focused attitude.

**Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE**:

- Education - Degree / Diploma in Science / Technical field.
- Min 4 years of relevant experience in B2B sales.
- Knowledge of CRM - preferably SFDC
- Languages - English, Hindi, Fluency in one or more South Indian languages will be an added advantage.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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