Fulfillment Administrator

3 weeks ago

Mumbai Maharashtra, India NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

**Job Description**:
- Role serves as the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, delivery and/or planning on a global basis. Responsible for updating work orders with information in a time sensitive manner to ensure that schedules for the field can be managed in an optimized way is key to the success of this role and NCR services.- Position responsible for understanding Customer needs and NCR's contractual commitment to both our Internal and external customers; Liaise with 3rd party providers (3 PL), and will be responsible for ensuring that these carriers deliver on time.- Required to ensure incoming parts requests submitted by FSC (Field Service Centre) are accepted, parts sourced and order is transacted (via ES or Remedy tools) and delivered in a timely manner or within expected delivery targets.- Required to source parts from optimum locations to keep backorders to a minimum and prevent any SLA misses- Required to maintain communications with Service Coordinators and provide regular progress updates on all work order issues; Track and trace parts in the distribution process- Required to complete daily reports.- Role serves as a point of contact for fulfilling part requests from Field Engineers. Engineer will identify what parts are needed and will place a request. Logistics Coordinator will decide where part needs to be picked/shipped from. Ensure part request is support on time, from right location and at the lowest cost.- Once part request is processed, Logistics Coordinator will coordinate with carrier to ensure part ETA is captured and that ETA is met.- In case of missed ETAs, carrier needs to be engaged for whereabouts with revised ETA.- Logistics Coordinator needs to update Field Services regarding deliveries / revised ETAs.- Publish multiple reports on daily basis depicting total orders vs delivered / revised ETAs.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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