Customer Relationship Executive
3 months ago
A Customer Relationship Manager (CRM) in real estate has many responsibilities, including:
- Customer service: Handling customer queries, complaints, and escalations
- Project management: Managing the hand over and fit-out process of projects
- Document preparation: Preparing and issuing possession letters, buyer's agreements, credit notes, transfer documents, and demand letters
- Marketing: Developing marketing campaigns to attract new customers
- Retention: Creating and executing retention campaigns
- Collaboration: Working with sales, marketing, customer service, and operations teams
- Policy and procedure development: Developing and implementing CRM policies and procedures
- CRM strategy: Planning and delivering CRM strategies
- Staffing: Being involved in staff recruitment and appraisals
- MIS: Preparing company MIS DSR
- Upselling and cross-selling: Upselling and cross-selling to existing customers
Position : CRM Real Estate
Location : Chennai
Educational Qualification : Any Degree with Good communicational Skills
Experience : 4 ~ 6 years in CRM handing over process with clients in Residential Real Estate
**Experience**:
- total work: 4 years (required)
**Language**:
- English (required)
Work Location: In person
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