Customer Support Associate

2 months ago

Lal Bagh Bengaluru Karnataka, India BANANA CLUB Full time

Job description for the Customer Support Executive role for BANANA CLUB:
**Job Title: Customer Support Executive**

**Location: Lalbagh, Bengaluru**

**Job Type: Full-Time**

**Experience: 1-3 Year**

**About BANANA CLUB**:
BANANA CLUB is a leading men's apparel brand known for its trendy designs and quality. We are committed to providing an exceptional customer experience and building long-lasting relationships with our customers. We are looking for a dynamic and proactive Customer Support Executive to join our team and ensure our customers receive the best service possible.

**Key Responsibilities**:

- Provide accurate product information, resolve issues, and assist customers with their orders.
- Manage returns, exchanges, and complaints, ensuring customer satisfaction at all times.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales, marketing, and logistics teams to resolve customer issues quickly and efficiently.
- Follow up with customers to ensure resolution of their queries and measure their satisfaction.
- Stay updated on BANANA CLUB’s product range, promotions, and policies to provide informed assistance.
- Identify opportunities to improve customer service processes and suggest improvements.

**Requirements**:

- Proven experience in customer service, preferably in the fashion or retail sector.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Passion for providing top-notch customer service and representing the brand.

Pay: ₹20,000.00 - ₹33,381.25 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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