Customer Relationship Executive
3 days ago
**Client Relationship Management**:
- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for all customer inquiries and issues.
- **Sales and Revenue Growth**:
- Identify customer needs and offer tailored solutions to drive sales.
- Upsell and cross-sell products/services to existing and potential customers.
- **Negotiation and Deal Closure**:
- Effectively negotiate terms and pricing to close deals successfully.
- Ensure deals align with the company’s goals and customer satisfaction.
- **Customer Retention**:
- Proactively address client concerns to improve retention and loyalty.
- Regularly follow up with clients to ensure satisfaction with products/services.
- **Reporting and Documentation**:
- Maintain accurate records of customer interactions, deals, and sales activities.
- Prepare regular reports for management on customer insights and sales progress.
**Key Skills and Competencies**
- Proven experience in sales, negotiation, and closing deals.
- Strong interpersonal and communication skills.
- Ability to understand customer needs and provide tailored solutions.
- Excellent problem-solving and decision-making abilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to work in a target-driven environment.
**Qualifications**
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 2+ years of experience in sales, negotiation, or customer relationship management.
Pay: ₹35,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Negotiation: 2 years (required)
- closing deal: 2 years (required)
Work Location: In person
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