IT Service Desk Technician

3 weeks ago

Bengaluru Karnataka, India ATS Corporation Full time

**Job Summary**:
**What you will do**:

- Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools.
- Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
- Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
- Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
- Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
- Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
- Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.

**What you will need**:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 2 years of experience in an IT Service Desk or technical support role, preferably in a remote support environment.
- Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
- Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
- Familiarity with remote support tools and technologies.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
- Customer-centric approach with a passion for delivering exceptional customer service.
- Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
- Willingness to work in different shifts to provide 24/7 support, if required.

If this describes you and you are interested in joining an industry leading and team orientated global organization that provides a competitive compensation and benefits package, we would like to hear from you

LI-ONSITE

**Additional Information**:
**About ATS Corporation**:
ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia, and China. The Company’s shares are traded on the Toronto Stock Exchange under the symbol ATS.

IT at ATS is fast paced and focused on continuous improvement. We leverage leading technologies to drive innovation and diversification from our competitors. Our solutions are rooted in automation and our technology capability is focused to elevate digital connectivity, collaboration, analytics, and self-service enablement. Our strategy is to drive global operational excellence and rethink how we deliver services while enabling growth of the organization through technology partnerships with our business segments and customers. ATS IT fosters professional development, digital impacting opportunities, and creative thinking. If you are searching for a career where you can make a digital impact, we want to hear from you

  • Service Desk L1 Technician

    2 weeks ago

    Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician L1

    2 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Position Description Job Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0324-1917 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Technician L1

    3 days ago

    Bengaluru, Karnataka, India CGI Full time

    Job Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0324-0797 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Technician L1

    1 week ago

    Bengaluru, Karnataka, India CGI Full time

    Job Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0424-0384 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Technician L1

    5 days ago

    Bengaluru, Karnataka, India CGI Full time

    Position Description Job Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0324-1916 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Technician L1

    3 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

  • Service Desk Technician L1

    4 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

  • Service Desk Technician L1

    4 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

  • Service Desk Technician L1

    4 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

  • Help Desk Technician

    2 weeks ago

    Bengaluru, Karnataka, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.Responsibilities: Provide...

  • Service Desk Technician L1

    1 week ago

    Bengaluru, Karnataka, India CGI Full time

    Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

  • Service Desk L3

    4 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    JOB REQUIREMENTS - Help Desk or PC related work experience, good knowledge on excel. - Experience in Windows System, Retail, of the shelf Retail Applications, PoS based - Successfully met all Level-3 EPOS Technician performance accountability objectives. - Proven expertise and efficiency in support of Radiant and VeriFone POS systems. - Strong understanding...

  • IT Help Desk Technician

    3 months ago

    Bengaluru, India Decision Six Full time

    **Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Service Desk Technician L1

    3 weeks ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Analyst **Position**: Systems Engineer **Experience**: 3 Years to 5 Years **Category**: Software Development/ Engineering **Main location**: Bangalore **Position ID**: J0823-0311 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with...

  • Service Desk Technician L2

    2 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Handle service requests, install/uninstall approved software and configurations. - Initiate service orders to technicians on site. - Actively work to develop production environment and service delivery - Understand and implement changes in customers' production environments according to agreed change processes. - Use remote control tools and knowledge...

  • Service Desk Technician L2

    3 days ago

    Bengaluru, Karnataka, India CGI Full time

    Handle service requests, install/uninstall approved software and configurations. - Initiate service orders to technicians on site. - Actively work to develop production environment and service delivery - Understand and implement changes in customers' production environments according to agreed change processes. - Use remote control tools and knowledge...

  • Service Desk Technician L1

    4 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Handle service requests, install/uninstall approved software and configurations. - Initiate service orders to technicians on site. - Actively work to develop production environment and service delivery - Understand and implement changes in customers' production environments according to agreed change processes. - Use remote control tools and knowledge...

  • Service Desk Technician L1

    3 weeks ago

    Bengaluru, Karnataka, India CGI Full time

    Job Title: Service Desk Technician Position: SE Experience:1-3 Years Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0424-1003 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Associate

    4 weeks ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    Position: Technical Support/Service Desk Agent - Level 1 Location: Bangalore Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...

  • IT Service Desk Support

    3 weeks ago

    Bengaluru, Karnataka, India SSquad Global Full time

    Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...