Service Desk Technician L1
2 weeks ago
Position Description
Job Title: Service Desk Technitian
Position: Systems Engineer
Experience: 2-4
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J0324-1917
Employment Type: Full Time:
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
**Responsibilities**:
- Handle service requests, install/uninstall approved software and configurations.
- Initiate service orders to technicians on site.
Must-Have Skills:
- Actively work to develop production environment and service delivery
- Understand and implement changes in customers' production environments according to agreed change processes.
- Use remote control tools and knowledge management tools to achieve first contact resolution.
Good-to-Have Skills:
- Record and inform users of progress in the service management system.
- Create and update knowledgebase articles.
- Contribute proactively on shift-left opportunities.
- Adhere to the agreed standards and service levels.
- Actively participate in operational meetings, process and quality improvements, internal and customer collaboration activities to innovate and deliver exceptional user experiences.
Prerequisites:
At least two years' experience as a frontline Service Desk specialist.
Desired:
Experience working with multinational and multilingual teams across several time zones.
SDI or HDI certification.
Technical experience in omnichannel cloud contact center as a service.
Certification from Microsoft, Google, AWS or CompTIA.
Experience in Retail troubleshooting.
Work Environment: 24X7 operation, Late night shifts with rotational week offs
Location: Bangalore, work from office 5 days a week
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
**Your future duties and responsibilities**
**Required qualifications to be successful in this role
-
Service Desk L1 Technician
2 weeks ago
Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk Technician L1
2 months ago
Bengaluru, Karnataka, India CGI Full timePosition Description Job Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0324-1916 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...
-
Service Desk Technician L1
2 months ago
Bengaluru, Karnataka, India CGI Full timeJob Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0324-0797 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...
-
Service Desk Technician L1
4 days ago
Bengaluru, Karnataka, India CGI Full timeJob Title: Service Desk Technitian Position: Systems Engineer Experience: 2-4 Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0424-0384 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...
-
Service Desk Technician L1
3 weeks ago
Bengaluru, Karnataka, India CGI Full timeResponds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...
-
Service Desk Technician L1
3 weeks ago
Bengaluru, Karnataka, India CGI Full timeResponds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...
-
Service Desk Technician L1
4 weeks ago
Bengaluru, Karnataka, India CGI Full timeResponds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...
-
Service Desk Technician L1
2 weeks ago
Bengaluru, Karnataka, India CGI Full timeResponds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...
-
Service Desk Technician L1
5 days ago
Bengaluru, Karnataka, India CGI Full timeResponds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...
-
Service Desk Technician L1
3 weeks ago
Bengaluru, Karnataka, India CGI Full timeHandle service requests, install/uninstall approved software and configurations. - Initiate service orders to technicians on site. - Actively work to develop production environment and service delivery - Understand and implement changes in customers' production environments according to agreed change processes. - Use remote control tools and knowledge...
-
Service Desk Technician L1
3 weeks ago
Bengaluru, India CGI Full time**Company Profile**: **Job Title**: Service Desk Analyst **Position**: Systems Engineer **Experience**: 3 Years to 5 Years **Category**: Software Development/ Engineering **Main location**: Bangalore **Position ID**: J0823-0311 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with...
-
Service Desk Technician L1
3 weeks ago
Bengaluru, Karnataka, India CGI Full timeJob Title: Service Desk Technician Position: SE Experience:1-3 Years Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0424-1003 Employment Type: Full Time: Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...
-
Service Desk Technician L1
3 weeks ago
Bengaluru, Karnataka, India CGI Full timeCompany Profile: Job Title: Service Desk Position: Systems Engineer Experience: 2+ yrs Category: IT Infrastructure Main location: Bangalore Position ID: J0224-0764 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. **Job Description**: Position...
-
Service Desk Technician L1
1 week ago
Bengaluru, Karnataka, India CGI Full timeCompany Profile:Job Title: Service Desk AnalystPosition: Systems EngineerExperience: 3 Years to 5 YearsCategory: Software Development/ EngineeringMain location: BangalorePosition ID:JEmployment Type: Full TimeQualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.Responsibilities:Respond to...
-
Service Desk L1
3 weeks ago
Bengaluru, India CGI Full timeJOB REQUIREMENTS - Help Desk or PC related work experience - Experience in Windows System, Retail, of the shelf Retail Applications, PoS based - Successfully met all Level-2 EPOS Technician performance accountability objectives. - Proven expertise and efficiency in support of Radiant and VeriFone POS systems. - Strong understanding of store systems and...
-
Service Desk Technician L1
2 weeks ago
Bengaluru, Karnataka, India CGI Full timePosition Description:Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.Responds to users by providing information to enable fulfilment or resolution.Diagnoses and allocates unresolved tickets as appropriate and follows up with...
-
Service Desk Technician L1
2 weeks ago
Bengaluru, Karnataka, India CGI Full timePosition Description: Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal. Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up...
-
Service Desk L1
2 weeks ago
Bengaluru, India NTT DATA Full time**Req ID**:232924 We are currently seeking a Service Desk L1 to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties;...
-
L1 Help Desk Executive
3 weeks ago
Bengaluru, India Resurge Consultants Pvt, Ltd. Full timeDesignation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...
-
Service Desk Agent
6 days ago
Bengaluru, Karnataka, India bangalore strategic solutions Full time**Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...
