IT Service Desk Agent

1 week ago


Mumbai Maharashtra, India LRI Invest Full time

Description

IT Service Desk Agent(24*7 Support)

Key duties and responsibilities
- Serve as the single point of contact for end User ICT requests and support issues.
- Log and assign all IT requests and work requests accurately in the Apex IT ticketing system.
- Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
- When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion.
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times.
- Follow standard operating procedures (SOPs) for incident management.
- Highlight and report all major IT issues and risks to Service Manager in a timely manner.
- Research, test and implement new systems to improve efficiencies and satisfy user requests.
- Provide basic PC installations and configuration tasks.
- Provide on site support when required in Apex offices (may require travel).
- Other duties in support of the Service Desk, as assigned by the Service Manager, TLs.

Experience and skills
- 2-3 years experience in a computer related support or and IT operational environment.
- A recognised third level
qualification in a computer related discipline.
- One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10);
- Good written and communication skills in English.
- Experience with documentation and improving SOPs and other process documents.
- Good customer focus, and excellent time-keeping is a key requirement of the role.
- Good interpersonal skills, with a focus on listening and questioning skills.
- Good problem-solving abilities and ability to work under own initiative;
- Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management.
- Experience with configuring and supporting any version of Windows Desktop (7, 8,10);
- Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS.
- Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
- Good Experience in active directory, User Management.
- Customer support experience in Global Service Desk on call.
- Some basis experience with supporting physical networking is desirable but not essential.
- Experience with Ticket Tool, Fresh Service, Service Now (SNOW).
- 24/7 Work.


  • Service Desk Agent

    1 month ago


    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...

  • Service Desk Agent

    4 weeks ago


    Mumbai, India LRI Invest S.A. Full time

    IT Service Desk Agent (JML Team) Location: India **About Apex**: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex...

  • Service Desk Agent

    3 weeks ago


    Mumbai, Maharashtra, India LRI Invest S.A. Full time

    IT Service Desk Agent (JML Team)Location: IndiaAbout Apex:The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.Every employee plays a part in making Apex who we are...


  • Navi Mumbai, Maharashtra, India Apex Group Full time

    IT Service Desk Agent(24*7 Support)The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents are responsible to resolve level 1 IT requests in a timely fashion and...


  • Navi Mumbai, Maharashtra, India Apex Group Full time

    IT Service Desk Agent(24*7 Support)The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents are responsible to resolve level 1 IT requests in a timely fashion and...


  • Navi Mumbai, Maharashtra, India Apex Group Full time

    Description Job Specification ROL01 IT Service Desk Agent(24*7 Support) The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents are responsible to resolve level 1 IT...


  • Mumbai, Maharashtra, India LRI Invest Full time

    IT Service Desk AgentLocation: IndiaAbout Apex:The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.Every employee plays a part in making Apex who we are today and...

  • Front Desk Agent

    1 week ago


    Navi Mumbai, Maharashtra, India Aryaa International Alliance Pvt. Ltd. Full time

    Greetings from Aryaa International, We are urgently hiring for a reputed Hotel in Navi Mumbai, **Job Location - Turbhe** **Designation - Front Desk Agent** **Experience - 2 to 3yrs, in HOTEL INDUSTRY** - Ms. Smriti Ms Mrunmayee Regards, Rucha , Aryaa International **Salary**: ₹13,000.00 - ₹16,000.00 per month Schedule: - Day shift - Morning...

  • Service Desk Admin

    4 weeks ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Required Skills: Service desk & Voice support, Good Communication skill. - Good-to-Have - 1 to 2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line...

  • Service Desk

    4 weeks ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...


  • Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex...


  • Navi Mumbai, Maharashtra, India Apex Group Full time

    Global Service Desk AgentLocation: Navi Mumbai, MH, IndiaDate Posted: Jun 19, 2023Description Job Specification ROL01 IT Service Desk Agent(24*7 Support)Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system....


  • Mumbai, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Mumbai, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...


  • Navi Mumbai, Maharashtra, India LRI Invest Full time

    Job Specification ROL01IT Service Desk Agent(24*7 Support)Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote...

  • Service Desk Admin

    2 weeks ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Required Skills: Service desk & Voice support, Good Communication skill. GoodtoHave 1 to 2 years relevant experienceThe primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line with the...


  • Nagpur, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Nagpur, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...


  • Mumbai, India CMS IT Full time

    Opening for service desk Exp -1 yr-3 yr Location -Mumbai Education -any graduation Exp in service desk If interested please drop your updated resume Warms regards Kumari Puja 9871479603 **Salary**: From ₹200,000.00 per year **Benefits**: - Health insurance - Provident Fund Shift: - Flexible shift Ability to commute/relocate: - Mumbai,...


  • Mumbai, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...


  • Pune, Maharashtra, India Genesis HR Services Full time

    Role - Voice & Accent Trainer (Service Desk) Location - Pune Work from office Rotational shifts **Required skill set** Minimum 4 years of experience in service desk/ technical support processes Should have 1 Year of experience in Voice and accent Training into a Service desk Process Excellent communication (verbal and written) in English Ability to...


  • Ghansoli, Navi Mumbai, Maharashtra, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    **HIRING FOR CUSTOMER SERVICE AGENT** **Job Location: Ghansoli, Navi Mumbai, Maharashtra** **Roles & Responsibilities**: - Maintain good relation with customer. - Solve their queries. - Give knowledge about company product and services. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th pass or any...