Customer Support Executive

3 weeks ago


Andheri Mumbai Maharashtra, India Follicular technologies Pvt Ltd Full time

Job Overview:
Follicular Technologies Pvt. Ltd., an online B2C company specializing in hair fall treatments, medicines, and products, is seeking a detail-oriented and customer-centric Customer Support Representative.
- Handle incoming customer calls, providing expert guidance on hair fall treatments, products, and usage.
- Address customer concerns, complaints, and grievances promptly while ensuring accurate and complete information is given.
- Maintain the standard of customer interactions by following call quality guidelines and ensuring adherence to specified AHT.
- Make outbound calls for order followups, confirmations, and updates on NonDelivery Reports (NDR) and Return to Origin (RTO) cases.
- Process customer orders accurately, ensuring the correct product selection, dosage, and delivery details.
- Coordinate with internal teams to guarantee smooth order processing and ontime delivery.

*
- Resolve customer complaints related to product delivery, quality, or usage in a timely manner, ensuring customer satisfaction.
- Escalate issues when necessary and provide followup to ensure that customer concerns are fully addressed.

*
- Maintain high call quality by adhering to standard operating procedures, ensuring courteous and professional communication.
- Ensure that all calls are handled within the specified AHT without compromising the quality of customer interactions.
- Identify common customer issues and suggest process improvements to enhance customer satisfaction.
- Provide feedback to management regarding operational challenges or recurring concerns for ongoing optimization.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have e-commerce experience ?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- BPO: 1 year (required)

**Language**:

- Hindi (required)

**Location**:

- Andheri, Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)

Work Location: In person



  • Andheri, Mumbai, Maharashtra, India one portfolio advisory pvt ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Andheri, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full time

    We have an excellent opportunity for the profile of **Customer Support Executive.** **Qualification**: Graduation **Experience**: 1-2 years **Location**: Andheri (Sakinaka) We are seeking a dedicated and customer-focused individual to join our team as a Customer Support. As a Customer Support, you will be responsible for providing exceptional service...


  • Andheri, Mumbai, Maharashtra, India Agent Ai Technologies Pvt ltd Full time

    Customer support Executive Responsibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...


  • Andheri, Mumbai, Maharashtra, India Quantsapp Private Limited Full time

    **JD - Client Support Executive** **Job Summary**: As a Client Support Executive, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will assist in resolving inquiries, managing client accounts, and enhancing overall customer satisfaction. **Key Responsibilities**: - **Issue...


  • Andheri, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    Job Title: Customer Support Executive Location: Andheri, Mumbai Experience: 0-1 Years Working Hours: Monday to Saturday Industry: Any Job Description: We are looking for enthusiastic individuals to join us as Customer Support Executives. This position, based in Andheri, Malad, Mumbai, provides an excellent opportunity for fresh graduates and those with...


  • Andheri, Mumbai, Maharashtra, India placementlocal Full time

    Hello, Hope you are doing well. Job description as follows: We are hiring for **Customer Support Executive** **Location**: Andheri East **Experience**: 2-3 yrs minimum **Working days**: Mon-Sat Willingness to work in a 24*7 environment (Rotational shifts/6 days a week). 7:30 / 2:30 / 11:00 - they have three shifts **Job Profile** - Handling Inbound...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...


  • Andheri, Mumbai, Maharashtra, India HR Yaar Full time

    **Location**: Andheri, Mumbai **Shift**: Night shift **Job Title**: Executive / Sr. Executive **Experience**: 0.6 -5 yrs **Education**: Any Graduate **General Description** A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts...


  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Andheri, Mumbai, Maharashtra, India Gentoro People Consulting Full time

    We are hiring for a **Sr. Client Service Executive** - Managing a team of representatives offering customer support. - Conduct market research to identify selling possibilities and evaluate customer needs. - Set up meetings with potential clients and listen to their wishes and concerns. **Experience**: 0Years to 2Years **Requirements and skills** -...


  • Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...


  • Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...


  • Andheri, Mumbai, Maharashtra, India Follicular technologies Pvt Ltd Full time

    Job Overview: Follicular Technologies Pvt. Ltd., an online B2C company specializing in hair fall treatments, medicines, and products, is seeking a detail-oriented and customer-centric Customer Support Representative. - Handle incoming customer calls, providing expert guidance on hair fall treatments, products, and usage. - Address customer concerns,...


  • Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...

  • Customer Support

    5 months ago


    Andheri East, Mumbai, Maharashtra, India Adyan Consultants PVT LTD. Full time

    Customer support executive, lead genaretion, verious banking proces, **Salary**: ₹14,000.00 - ₹23,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1...


  • Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...


  • Andheri East, Mumbai, Maharashtra, India NEET ADVISOR PVT. LTD. Full time

    **Customer Support Executive** required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" We play a crucial role in guiding and supporting students who are preparing for the National Eligibility cum Entrance Test (NEET). **Job Functions**: - Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30...


  • Mumbai, Maharashtra, India i2e Consulting Pvt. Ltd. Full time

    **Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** Work timings - **rotational shift -** ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10...