Customer Support Executive
5 months ago
**Post** : Customer Support Executive
- **Experience**: 2 + years
- **Job Location** : Andheri (W) (Veera Desai Road)
**Roles & Responsibilities**:
- Provide accurate information about our debt management services.
- Assist clients in understanding the debt management process and available options.
- Work with clients to gather necessary information and documentation for enrollment in debt management process.
- Collaborate with other departments to address client concerns and resolve issues effectively
- Maintain detailed and accurate client records in the customer relationship management (CRM) system.
- Continuously strive to improve customer support processes and contribute to a positive team environment.
- Adhere to regulatory guidelines and company policies when interacting with clients.
- High school diploma or equivalent; bachelor’s degree preferred.
- Prior experience in customer support or a related field.
- Excellent communication skills, both verbal and written.
- Strong empathy and ability to remain calm and supportive when dealing with clients experiencing financial stress.
- Proficiency in using customer support software and CRM systems
- Commitment to maintaining client confidentiality and data security
- Should be able to speak English, Hindi and Marathi.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Location**:
- Andheri West, Mumbai, Maharashtra (preferred)
Work Location: In person
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