Customer Support Executive
5 months ago
**Location**: Andheri, Mumbai
**Shift**: Night shift
**Job Title**: Executive / Sr. Executive
**Experience**: 0.6 -5 yrs
**Education**: Any Graduate
**General Description**
A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
**Work Experience Requirements**
- **Skills**:_
- Should be good in communication skills
- US process experience is mandatory
**Roles and Responsibilities**:
- Attending inbound calls from customers on the support numbers.
- Maintain quality parameters and provide accurate information related to the query asked by the customer.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Schedule:
- Monday to Friday
- Night shift
- US shift
Ability to commute/relocate:
- Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
**Experience**:
- US process: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 9960461462
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