Customer Support Executive
2 months ago
Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
- Monitor the performance of the team.
- Develop guidelines for customer support aligning with the company’s objectives.
**Job Types**: Full-time, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9082392800
-
Customer Support Executive
7 months ago
Andheri, Mumbai, Maharashtra, India one portfolio advisory pvt ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
-
Customer Support Executive
7 months ago
Andheri, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full timeWe have an excellent opportunity for the profile of **Customer Support Executive.** **Qualification**: Graduation **Experience**: 1-2 years **Location**: Andheri (Sakinaka) We are seeking a dedicated and customer-focused individual to join our team as a Customer Support. As a Customer Support, you will be responsible for providing exceptional service...
-
Customer Support Executive
2 months ago
Andheri, Mumbai, Maharashtra, India Agent Ai Technologies Pvt ltd Full timeCustomer support Executive Responsibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...
-
Customer Support Executive
3 months ago
Andheri, Mumbai, Maharashtra, India Quantsapp Private Limited Full time**JD - Client Support Executive** **Job Summary**: As a Client Support Executive, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will assist in resolving inquiries, managing client accounts, and enhancing overall customer satisfaction. **Key Responsibilities**: - **Issue...
-
Customer Support Executive
7 months ago
Andheri, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full timeJob Title: Customer Support Executive Location: Andheri, Mumbai Experience: 0-1 Years Working Hours: Monday to Saturday Industry: Any Job Description: We are looking for enthusiastic individuals to join us as Customer Support Executives. This position, based in Andheri, Malad, Mumbai, provides an excellent opportunity for fresh graduates and those with...
-
Customer Support Executive
4 months ago
Andheri, Mumbai, Maharashtra, India placementlocal Full timeHello, Hope you are doing well. Job description as follows: We are hiring for **Customer Support Executive** **Location**: Andheri East **Experience**: 2-3 yrs minimum **Working days**: Mon-Sat Willingness to work in a 24*7 environment (Rotational shifts/6 days a week). 7:30 / 2:30 / 11:00 - they have three shifts **Job Profile** - Handling Inbound...
-
Customer Support Executive
7 months ago
Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time**Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...
-
Customer Support Executive
7 months ago
Andheri, Mumbai, Maharashtra, India HR Yaar Full time**Location**: Andheri, Mumbai **Shift**: Night shift **Job Title**: Executive / Sr. Executive **Experience**: 0.6 -5 yrs **Education**: Any Graduate **General Description** A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts...
-
Customer Support Executive
6 months ago
Andheri, Mumbai, Maharashtra, India Gentoro People Consulting Full timeWe are hiring for a **Sr. Client Service Executive** - Managing a team of representatives offering customer support. - Conduct market research to identify selling possibilities and evaluate customer needs. - Set up meetings with potential clients and listen to their wishes and concerns. **Experience**: 0Years to 2Years **Requirements and skills** -...
-
Customer Support Executive
9 hours ago
Andheri East, Mumbai, Maharashtra, India Tcp Corps Outsourcing llc Full time**Position**: Customer Support Executive **Job Time**: 10:00 AM to 7:00 PM **Working Days**: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday) **Location**:Andheri East, Mumbai, Maharashtra 400069 **Compensation**: Up to ₹4 LPA (fixed) **Roles & Responsibilities**: **Training and on-boarding of students post sales** Delivering...
-
Customer Service Executive
7 months ago
Mumbai, India Executive Hunters Full time**(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...
-
Customer Support Executive
6 months ago
Mumbai, Maharashtra, India MEDDIRECT Full timeCompany Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...
-
Customer Support Executive
2 months ago
Andheri, Mumbai, Maharashtra, India Follicular technologies Pvt Ltd Full timeJob Overview: Follicular Technologies Pvt. Ltd., an online B2C company specializing in hair fall treatments, medicines, and products, is seeking a detail-oriented and customer-centric Customer Support Representative. - Handle incoming customer calls, providing expert guidance on hair fall treatments, products, and usage. - Address customer concerns,...
-
Customer Support Executive
6 months ago
Mumbai, Maharashtra, India The Sleep Company Full time**We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...
-
Customer Support Executive
2 months ago
Andheri, Mumbai, Maharashtra, India Follicular technologies Pvt Ltd Full timeJob Overview: Follicular Technologies Pvt. Ltd., an online B2C company specializing in hair fall treatments, medicines, and products, is seeking a detail-oriented and customer-centric Customer Support Representative. - Handle incoming customer calls, providing expert guidance on hair fall treatments, products, and usage. - Address customer concerns,...
-
Customer Support Executive
7 months ago
Mumbai, Maharashtra, India GM Infotech Full time**We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...
-
Customer Support Executive
7 months ago
Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time**Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...
-
Customer Support Executive
7 months ago
Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time**Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...
-
Customer Support Executive
6 months ago
Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time**Post** : Customer Support Executive - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information and...
-
Customer Support Executive
6 months ago
Andheri East, Mumbai, Maharashtra, India NEET ADVISOR PVT. LTD. Full time**Customer Support Executive** required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" We play a crucial role in guiding and supporting students who are preparing for the National Eligibility cum Entrance Test (NEET). **Job Functions**: - Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30...