Customer Support Executive

7 months ago


Andheri West Mumbai Maharashtra, India Novex Communications Pvt. Ltd Full time

1.Independently managing the customer support function

2. Pocessing excellent product knowledge to enhance customer support

3..Managing any queries and business inquiries

4.Resolving customer complaints brought to your attention

5.Creating a process for resolving customer queries / complaints

6.Planning the training and standardization of service deliverables

7.Conducting quality assurance surveys with key stakeholders and providing feedback to the Manager

8. Maintaining a pleasant work environment for the team

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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