Refund Agent
4 months ago
**Main responsibilities**
- Handle Refunds Queues (GDS, LCC, BSP link)
- Manage non show tickets
- Manage ADMs/ACMs
- Manage billing issues (Extra refunds, Ret errors)
- Contact Airlines & Providers for different issues.
- Analyze and propose solutions for task optimizations & automation
- 24*7 + Holidays shifts
**Qualifications**:
- At least one year experience as a Travel Agent in back office refunds.
- Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will beconsidered as a benefit
)-Documented experience in reading and interpreting airline fare rules.
- Knowledge of processing GDS and BSP refunds is a must.
- Experience in working with KPIs and deadline
s-Experience in analyzing data and producing reports
- Troubleshooting skills & analytical problem-solving skills
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
**Experience**:
- total work: 1 year (required)
Work Location: In person
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