Chat Support Executive
3 weeks ago
**Key Responsibilities**:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
**Key Performance Indicators**:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
- Passionate about customer care
- Good typing speed (mandatory)
- Good written skills (mandatory)
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Should be able to join immediately and comfortable for US Shifts
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Lucrative incentives will be offered.
- 1 Roaster off
- 6 Days work schedule.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹17,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
Schedule:
- Flexible shift
- US shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Live chat: 1 year (required)
- Sales: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
**Speak with the employer**
+91 8070405030
- Health insurance
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