Product Solutions Expert

7 months ago


Noida Uttar Pradesh, India Eightfold AI Full time

Product Solutions Expert Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be About the team The Product Solutions Expert team is a high-profile and dynamic group of professionals dedicated to delivering exceptional value to our customers. The team's primary focus is on managing large enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market. What you will do (or learn to do) Serve as the trusted advisor to our enterprise clients to support them in the deployment and integration of Eightfold's AI products and solutions. Provide technical support to enterprise customers by modifying existing workflows or adding new features. Architect Eightfold innovative AI integrations between Eightfold and other ATS & HRIS systems for enterprise customers. Provide in-depth knowledge of Eightfold solutions and evaluate the customer's business processes. Configuring and customizing solutions/products/processes to achieve best results. Designing and implementing API and software integrations using JSON, ETL, XML, Python or SQL. Lead customer presentations and training on software solutions. Plan and facilitate weekly meetings, and workshops with internal and external stakeholders. Assist technical teams to develop solutions
- including issues discovered from customer escalations. Lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance. Conduct acceptance testing and technical documentation. Collaborate closely with Project Managers, Functional Consultants and Partners. What you bring: 3+ years of experience in consulting or industry



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