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Customer Service Officer

7 months ago

Hyderabad, India CallHealth Services Private Limited Full time

**Job Title**: Customer care representative

**Company Overview**:
CallHealth is a leading digital healthcare organization dedicated to providing high quality healthcare services to customers, we strive to improve customer experiences and ensure their well -being through personalized medical solutions.

**Job Summary**:As a Customer Care Representative, you will be a vital member of our healthcare team, offering our customers, their families, and other stakeholders outstanding support and assistance. Your main duty will be to make sure that our clients have a satisfying and sympathetic experience by responding to their questions, resolving their problems, and assisting them as they navigate our healthcare services.

**Responsibilities**:
**1. Customer Support**: Provide friendly and timely assistance via various channels, addressing inquiries, complaints, and service requests efficiently to ensure customer satisfaction.

**2. Appointment Scheduling**:Coordinate and manage customer appointments,making every effort to accommodate their preferences and optimize healthcare provider schedules.

**3. Communication and issue resolution**: Ensure accurate and clear communication of relevant healthcare information to customer and their families, including services, policies, and procedures. Investigate and promptly resolve customer complaints and concerns, escalating complex issues as needed and ensuring timely resolutions are provided.

**4. Healthcare Resource**:Demonstrate a solid understanding of healthcare services offered by the company and effectively educate customers about available resources.

**5. Compliance**: Respect all applicable legal, moral, and regulatory requirements when handling customer information and consumer contacts.

**6.Continuous Improvement**: Actively participate in training sessionsand stay informed about changes in healthcare services, policies, and procedures to enhance customer support skills continuously

**Requirements**:
**Education**: High school diploma or equivalent. A degree in healthcare administration or related fields is a plus.

**Experience**: Previous experience in customer service, preferably in a healthcare setting, will be advantageous.

**Communication Skills**:Excellent verbal and written communication skills, with the ability to convey complex medical information in a clear and concise manner.

**Empathy and Compassion**: Strong interpersonal skills and a genuine desire to help others. Empathize with customers and demonstrate compassion during challenging situations.

**Problem-Solving Abilities**: Proven ability to handle customer complaints and resolve issues effectively, while maintaining a positive attitude

Multitasking: Capable of handling multiple tasks simultaneously while maintaining attention to detail and ensuring accuracy.

**Computer Skills**:Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.

**Linguistic Skills ** : Hindi and English must

**Availability**: Willingness to work flexible hours, including evenings, weekends, and holidays, as necessary to provide excellent customer support.

**Benefits**: CallHealth offers a competitive compensation package, including health benefits, retirement plans, paid time off, and opportunities for career growth within the organization.

**Job Types**: Full-time, Fresher

**Salary**: ₹13,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Evening shift
- Rotational shift